Anyone else’s Waitrose orders disappeared?

[RHTawneyonabus]

I’ve not received any info from them but all my online orders have disappeared on the app. They are mainly ones I booked weeks in advance for my elderly parents who have various heath issues.

If they are going to redistribute them to those most in need that’s fine, but I want to know that so I can make other plans and I need to find a way to register my parents as vulnerable so I can keep getting food to them. I have no idea how to do this.

Is anyone else finding this?

My last one disappeared on the site but was still delivered. I think the site is very glitchy

Yeah their app has always been really crappy. Maybe I’ll leave it for a kit and check later.

I didn't think they were using the app. The desktop website is more reliable at the moment.