Refunds for holidays

[jarviscockatiel]

Appreciate that this is a bit of a first world problem at the moment but wanted to ask for advice and others' experiences.
We were due to go to Africa in a couple of weeks which has understandably been cancelled by the tour company. However, they are not offering refunds, just a voucher to use within 18 months. Obviously no one knows what the situation will be like, especially in that region in that time. I wondered whether their offer was the same as other people had been given or what, if anything we could do. Many thanks

I was due to go on Saturday. They phoned me yesterday and tried offering vouchers, but I insisted on, and got, a full refund.

You are entitled to a full refund under the Package Travel Regulations. Don’t let them fob you off. A lot of agents are ignoring the Regulations. Simon Calder wrote a good article about it in the Independent today.

Not going until June but was told it would be vouchers too. Thanks for putting this up

Was meant to be going this Sunday and got a full refund today

Thanks for sharing your experiences, it's very helpful.

Same here. I can't get through to them to say I need the money returning. Very annoying.