Non Vulnerable people getting sainsburys delivery?

[snowyforest]

Sister in law is able to get sainsburys delivery because prior to the whole coronavirus thing she had bought an annual delivery pass (she has admittedly bought one the past few years).

She doesn't have kids, is married and they have a car. I am in the same area to her, I have 2 young kids, I am married also but have no car. I was able to sign up to sainsburys and get a delivery 3 weeks ago but since then nothing.

I thought that sainsburys were only delivering to the elderly and vulnerable so how can a young, healthy couple get a slot when no one else can?

Because she’s a pre-existing customer and has paid for the privilege.

Received an email today saying they were opening up slots to delivery pass holders now they’ve finished prioritising their elderly/vulnerable. Which is fair enough. Still couldn’t get a slot though

I think that Sainsbury's have given priority amongst their existing customers to the vulnerable.
They've not taken on more delivery customers (yet?).

That's not how it works. I have a delivery pass and am only able, in theory, to book click and collect. If it was up and running here, which it isn't.

I’ve just looked at the delivery slots and I can see that they have availability for the weekend. When I told my friend she tried to book a slot but couldn’t see anything... we’re presuming it’s because of my delivery pass. My thought is that people have bought so much produce over the last week that they don’t actually need anything else yet.

NB OP you make it sound like having children but no car makes you vulnerable...

Priority means priority. It doesn't mean only.

delivery saver customers get 2nd priority for slots

Shes not vulnerable though, definitely has a delivery booked for friday. Perhaps given to her in error?

I think I'm more in need then she is but we'll see.

You think someone who has paid for an annual delivery pass - a loyal customer - should be binned off in favour of you, who's not, because you've got kids and no car?

Sainsbury's may well prioritise vulnerable people for spare slots but that will be from their pool of existing customers. They have already said they have details of some vulnerable people from their sign-up details (DOB, etc).

They are a business, not public sector. It would be commercial suicide to do what you're suggesting and why would they? They'd lose the loyal customers without any shadow of a doubt and then those who came along after, with their 'I'm entitled', will be nowhere to be seen once the current crisis has passed.

And? Instead of being petty and jealous why not ask if you can tack on some shopping to their slot and pick it up.

They sent out an email today saying that they were opening some slots up to delivery pass customers. Managed to bag one for Saturday morning. To be honest, I'd be complaining if I wasn't able to book a delivery soon - we pay for a delivery pass and have been doing so for years. Usually get a delivery once a week.

Ask her if she can order some stuff for you. If you don't like the way they prioritize their deliveries, the only thing you can do is vote with your wallet.

I was ok with it when I thought it was only thr elderly etc getting delivery but many of ua want to use the delivery service at present to protect our families. I mean ots fair enough but have to now take my kids out, queue to get in to a store while trying to keep my kids from touching stuff, get them round the shop and walk home with all the shopping I can carry meaning having to do this multiple times a week.

I know I'm being unreasonable but it sucks.

I got a Delivery Slot offer for Friday
I don't have a Pass
I don't buy online that regularly , maybe started in October buying weekly

I'm not Vunerable or Elderly
I can get to the NHS early open time .

Might do one next week but I'm ok for now .

"At present" so they prioritise the customers that use them all the time not just right now after elderly and vulnerable.

Not having a car and having children doesn't give you any rights over and above a valued customer. And how exactly do you expect them to know who does/doesn't have transport/cars?

I am afraid you are being unreasonable. I fall into the 'extremely vulnerable' government criteria. I phoned Sainsbury's about two hundred times in the last few days, but didn't get through. I am also a regular Sainsbury's customer, usually getting weekly deliveries but never bought an annual pass (I am probably paying more for delivery than those who do!). YABVVU

As you're married can you not go out to the supermarket when your husband is home?

I'm just having a moan and frustrated at how things are. Having food delivery would make things a lot easier and less stressful.

They've not even prioritised the vulnerable. I'm shielding, have sent a FB message and tried unsuccessfully to get through on the phone line. So still no slot and no way of speaking to anyone

I haven't even had a text to tell me to shield despite the fact I need to. Luckily I had an appointment (changed to a phone one) and was able to discuss it with the consultant who is bemused as to why I haven't got a text

Why can't you piggy back onto her shopping list and kindly request that she drop off to you? - if not your whole shop, at least the heavy, bulky stuff.
Why do you have to take your children with you if you are married - assuming your DH lives with you?
Could he either do the shopping alone or look after his children, alone while 1 or other of you does the shopping?

I am married but he is still working and supermarket hours are all shortened now.

@clientqueen, thats awful! You should be prioritized!

How does the fact you didn’t learn to drive or that u decided to have kids give you priority over anyone else? Those were your life choices .

@pickachew she has a home delivery for friday.