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Sykes Holiday Cottages - refusing refunds

226 replies

inmylifeIlovedthemall · 22/03/2020 20:09

I am wondering if anyone else is caught up in the ‘no refunds’ policy that Sykes Holiday cottages are adopting in relation to Coronavirus.

Despite Boris imploring us to stay at home and numerous representitives of the Travel Industry asking us not to travel to tourist hotspots, Sykes are refusing to allow cancellations and refund holiday payments. They are offering rebooking options, but at massively increased prices for the same period in 2021.

They have sold Insurance alongside their holidays, but those policies do not cover the current situation.

So for me the choice seems to be ‘do the right thing’ and stay home, losing the total cost of the holiday.

I was travelling to meet a group of friends & family and all have been able to cancel at no loss to themselves. It just appears to be Sykes taking this stance.

Is anyone else caught up in this? Are there other holiday companies taking the same stance?

OP posts:
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Onthedancefloor · 08/07/2020 10:35

People with problems with Sykes Holiday Cottages were on Rip Off Britain this morning (BBC1 10.30am). Looks like they helped with the change in policy to a full cash refund, their expert said that Sykes were wrong in withholding fees and insisting on credit notes etc.

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