from my email
'IMPORTANT! THE e-Ticket HAS NO CASH VALUE AND IS NOT TRANSFERABLE.
Grotto Customer Service
Phone: 020 7893 8877 (Mon - Sat 10am to 8pm, Sun 11.30am to 6pm)
Email: [email protected]
General Information
When you arrive at the Grotto entrance you will be greeted by hosts, they will then scan your Grotto e-Ticket. When you enter the Grotto, you then join a queue for approximately 30 minutes before Father Christmas can see you. Father Christmas will give a book and badge to each child. A photograph with you and Father Christmas will be taken with an option to purchase it. You are not allowed to take your own pictures with your own camera inside the Grotto. If you are late for your allocated time, we have the right to refuse entry.
Terms & Conditions
Harrods Christmas Grotto runs from 1st November to 24th December 2008 inclusive. For certain dates there may be a restriction on the maximum number of Harrods Christmas Grotto e-Tickets ("Grotto e-Tickets") that may be requested. A maximum of 10 Grotto e-Tickets will be issued per person. Acceptance of Grotto e-Tickets confirms agreement to the following:
Grotto e-Tickets are issued free of charge, hold no cash value, are not for resale or transfer. There is no cash alternative. Grotto e-Tickets are only for your personal use and that of your party. Harrods reserve the right to cancel Grotto e-Tickets that have been transferred or resold. Grotto e-Tickets can only be used once. Each Grotto e-Ticket entitles the bearer to entrance to the Grotto at the allocated time. Grotto e-Tickets must be presented in person at the Harrods Christmas Grotto 30 minutes before the allocated time. All persons must have a valid Grotto e-Ticket for entry and all children up to 14 years must be accompanied by an adult. Lost, damaged or stolen Grotto e-Tickets will not be replaced. If you can no longer attend at the date and time allocated on your Grotto e-Ticket, please contact Customer Services on 020 7893 8877. Harrods reserves the right to refuse admission to the Harrods Christmas Grotto.
School groups/ Disability
If your school wants to come and see Father Christmas, please contact the Grotto Ticket Office for details. If you have a disability and require assistance, please contact the Grotto Ticket Office. The best ways to come up to Grotto with wheelchair or buggy is from door 5 and take the lifts up to 4th floor and follow signs.
Photograph Offers
1 off 9"x6" print £9.95 * 4 off 6"x4" prints £12.00
Family pack: 1 off 9"x6" prints and 4 off 6"x4" prints Total: £20.00'