I ordered from American Candy store last night. I've just done a bit of research. Fwiw I don't think they're a scam, but I do think they're struggling. They have a Facebook page but tik tok doesn't seem to work.
They've had a lot of Director changes in the last year and now have just 1 Director/Shareholder after a very recent termination of appointment. Companies house also says they only have 1 employee. Their assests are very low, but they've also paid some debts (possibly the Director who left, but I'm speculating here).
My impression is that they now have very little ability to fulfil the orders. It may possibly just be one person trying to do it all on their own and hoping to manage, or it may be someone clutching at straws and trying to make as much money as possible before they close.
I noticed that the sale that was due to end yesterday is still going, so likely an ongoing sale and they want people to place as many orders as possible.
I agree with others, not the fault of @Sideorderofchips. I for one never check the reviews of companies I've used successfully before. This is the first time I've ever placed an order and not checked - just because I was so excited by discounted chocolate 😂.
I've used the charge back through my bank before and it was an easy process and I think for something that was very low value. I'll give it a few days and see what happens. I have the Shop app and at the moment it just says preparing shipment.