Any Magic Mixie owners around? Crystal ball type

[Scout2016]

Anyone know how you get the mixie to rise up oyt of the base into the ball please? We've got "smoke", lights, sounds, then whirling noise like it's trying to do something...no mixie appears. Have watched every "troubleshooting" video available with no luck - any help really appreciated.
Alternatively, feel free to join me in cursing whoever invented the overpriced irritating little buggers.

My sister bought my niece one of there and also one for me as a joke 😂

My niece’s one didn’t work!!! Exactly the same issue as yours. The other one worked perfectly, so my niece has “mine” now!!

We’re going to resetting the first one. Hope you get yours to work or a refund!!!

That's interesting, glad it's not just something we've done wrong and also that some do work. Sounds like it's worth trying again. Ended up cutting the wretched thing out and she loves it so will have to have a think about how to negotiate the replacement strategy without spoiling the father Christmas aspect.