Not sure if anyone is interested in an update on my ongoing Body Shop saga (because, frankly, it's boring me!
) but here goes:
For those of you that didn't see my earlier posts, I'd ordered some gift sets from The Body Shop but they delivered an oil burner instead of the gift sets
. I spent 20 minutes in a queue waiting to speak to them on the phone so gave up and emailed instead. Received an automated email saying they'd received my message and would be in touch within 72 hours. 72 hours passed and no contact from them. Emailed again. This time not even an automated message. Phoned again, waited half an hour in queue, still no answer. Emailed again. Still no response. Getting closer and closer to Christmas so I'm panicking that the gifts won't arrive in time. (If you're still with me, thanks and here's the update):
So, Christmas Eve I'm running around like a headless chicken trying to replace the gift sets. I'd paid half price for the Body Shop sets so ended up spending a lot more replacing them :( Get home Christmas Eve and I've received an email from The Body Shop. Great, I think, at last they've responded. I open the message and it's a bloody automated message wishing me a merry Christmas
. So I email them again and tell them I won't have a merry Christmas because I didn't receive my order and had to run around replacing gifts and they hadn't responded to my emails or answered their phone and that in the new year I would be contacting trading standards. Wish I'd used that threat weeks ago because they replied straight away
saying they were sorry and they would dispatch my sets after Christmas and could I post the oil burner back to them. Well, firstly I don't want the bloody sets now because I needed them for Christmas Day and have now replaced them and secondly what a bloody cheek expecting my to trek to the Post Office to send their flipping oil burner back
. If they were at all concerned with good customer service they would've either sent a courier to collect it or let me keep the bloody thing. So I emailed back and said to just cancel my order and refund the money. Surprise, surprise they ignored my email.
Sets turned up yesterday. Fine, I thought, I've got a few birthdays coming up I can keep them for. I opened the package and the sets are all covered in flipping snow flakes and baubles. How on earth did they think they could send me Christmas sets after Christmas?!? Bloody shocking.
Sorry for the essay, I'm a bit mad
.