Hi
I am flying on Sunday with DS who is 5 and we need a suitcase big enough to carry clothes and (wrapped) Christmas presents. DS has a medium size case which is big enough to fit his usual clothes and a snow salopette/gloves/boots as we will be in the mountains, visiting family in the Alps.
My old case broke and I need a new one. I ordered one from The Sports HQ company 2 weeks ago and rang them today as we are still waiting for the delivery but they denied having received our order, and asked me to forward the Paypal receipt and 'will look at it tomorrow'.
Trouble is, I have now discovered that this company has a very poor customer service from all the negative reviews that I discovered today so I am not expecting any positive outcome by Sunday, when we need the suitcase to go on holiday. I am now looking at buying a suitcase elsewhere and considering cancelling The Sports HQ order as other customers reported over 3 weeks delays to get their order eventually after much fight and phone calls.
Can you recommend a 4 wheel case to hold about 20 kg of luggage? I will have to buy it in a shop now as there is too little time to order. I am off tomorrow so can go real life shopping (I normally work so do most shopping online).
Thanks for your recommendations.