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go-amber beads

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Simone1963 · 06/02/2019 08:17

I would like to issue a warning on the go-amber beads, reading your posts has made me want to respond...they are dangerous!!

My Grandson was bought one and just putting it on his ankle caused it to break, with the string unraveling and a bead falling off!!
I have had around 50 emails to the company as I returned it in original packaging with pictures of poor workmanship and have shown proof of postage, They will not admit liability, replace or refund as I didn't send it to the returns address! but to the address it was sent from, it's worrying that they have to have a returns address at all. I have asked repeatedly for the complaint to be raised above the one lady I'm stuck with "Emma" poss the owner, she won't answer me. These items are dangerous! please do not buy them and if you do good luck when they fall apart!!

this is off their web site...
100% Satisfaction Guarantee! The "GoAmber UK" brand is founded in the values of responsibility, professionalism, and great customer service. Easy returns and exchanges: you will never be stuck with the product you don't like. If, for any reason, you are not 100% satisfied with your purchase, please return the item in its original condition within 7 days of delivery of your shipment for a full refund of the purchase price. As a family-run enterprise, we are ready to run a mile in tight shoes to make your family happy.

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