Beware Nannys and Parents of Koru kids - do not use if you dont want to spend your free time chasing Koru kids payroll team!

[TrustedNannyManchester]

I will say i worked for a wonderful Family as a nanny through Koru kids but ive been treated awfully from a payroll side that i will never work for koru kids again!

First of all it took 2 months for koru kids to set up my pension and that was with me chasing them up and then pension payment amounts were incorrect. I had report twice for them to be corrected.

The icing on the cake: it took koru kids 7 months to feed all my payroll information to HMRC. If i hadnt of sent multiple emails, rung up and having advice from HMRC, i honestly dont think Koru kids would of sent any of my payroll information to HMRC.

I am aware that koru kids will say that there was a delay in receiving my PAYE number but again i had to ring HMRC to pass on a number for koru kids to ring to make sure my PAYE number was on the way and this is after my contract had finished.

Absolutely appalling payroll service and they even use AI to respond to long emails -ick!

Just as another experience, I had no payroll issues as a parent with Koru. But our nanny was truly awful. On their phone all the day, late to pick up, cancelled at late notice for spurious reasons (not sickness).
We advertised on childcare.co.uk and hired our own nanny (who is amazing!) and do payroll through a payroll company. Koru took a huge cut which I was willing to accept if they did great job pre-vetting candidates or with other HR support but it’s a massive waste of money since it’s no better than just finding your own nanny. It also means we pay own nanny significantly more per hour because of the cost saving of not paying Koru’s cut. So a win-win for us and our nanny.