C/Ms: right.. ok, help here please?

[crace]

Do you have a script or something when people phone up for an enquiry? I find myself babbling or muddling through, and I doubt this presents confidence and capability.

How do I take charge of the conversation?

I feel like I am going to talk everyone out of seeing me!!

This is the questions I ask

How old is your Child?
What hrs are you looking for?
What school does your child go too?
When are you looking to start?

If i can accomadate the above I explain its best they come around the hse for a visit and see me and my family.

I also ask them if they have access to internet to look at my website as it gives them more of an insight!
Arrange time/date and done really!

I also ask if they have any allergies i.e animal etc.

Message withdrawn

Thank you all once again- Shosha, can you send me your list so I can cross reference?

What would I do without you all?

OH, and I just had another call but it's 3 children p/t and I only have two spaces plus it would have been a logistical nightmare for the school run.

I hate saying turning people away!

That is such a good idea to have questions next to the phone , i've had 2 newees now that have come round and said "oh you have a dog" it is on my c.i.s. site but i never think to ask bout allergies, what area are you in crace?