i had DS at Hillingdon and the antenatal ward and labour ward were fantastic. The postnatal ward wasn't - this time round, I'm happy to go back to Hillingdon, but I'm leaving ASAP - or having an amenity room - DS was an angel baby and slept the night we were in hospital, but two other women came onto the ward at different times in the middle of the night with their husbands, talking loudly (fair enough, they'd just had their babies, I don't think this is avoidable, but I did SOOOO want some sleep!).
The next day, all of the midwives were vile (one shouted at me because she'd left her keys on my table (which I didn't notice) and hadn't told her!), nobody would help me with breastfeeding despite me asking over and over again, the ward was hot, the food was ATROCIOUS and I was starving, and the woman in the bed opposite had had her third child - her DH and other children turned up at 8am and her little boy stared at me the whole time he was there in a very unsettling way. I drew the curtain and was told off.
Then the midwife came to check DS over before we were discharged and told me I had a baby who didn't like anything as he was crying (she shouted at me to comfort him when she was holding him up by the armpits, trying to listen to his heart). Then he burped in her face and was much happier - I relished telling her it was obviously just wind
Phew. That's better.
I have had two laparoscopies in Chelsea & Westminster (so not maternity, but still experience of the hospital) - for the first, I went private and the ward was appalling - I had one pillow with a sticky patch on it, they wouldn't give me another till I begged, the room was filthy, the food was served in cracked bowls, and worst of all, the first time I got out of bed to go to the loo, despite having extremely low blood pressure, the nurse left the room and I had to struggle back to bed by myself.
The second time, I was on Annie Zunz and the nurses were fantastic, the ward was cleaner, it was as nice a hospital experience as it's possible to have.