Hi Everyone,
I've had a terrible, and tbh unsafe experience with my Cybex Sirona I-Size car seat so I want to share as I know lots of people on these threads are looking for advice on choosing a seat.
My Cybex Sirona seat cost around £300 and I hate it. I find it completely unsafe. I’ve had every issue with it - getting the entire upper body out the seat, slumping forward. Now the lock on the swivel feature is broken so my tot can use their feet to shuffle the seat around and face the window. Totally unsafe.
Cybex took three weeks to sort collection for a repair (so that's three weeks with a faulty car seat) Then, the seat was sat under my seat at work for a further few days because they kept telling me they'd collect it and didn't. They actually only collected it when I threatened to share my story on social media (why must it come to this). It's taken a further week, and me pro-actively chasing them, to get confirmation that the seat is faulty so they'll send another. I still don't know when the new seat will arrive.
This isn't a moan to get back at Cybex. I genuinely want to share this story because I wish I'd heard this before choosing a Cybex seat. I honestly don't believe Cybex care about car seat safety, other than how they can use it in marketing to sell their products. And ignoring the whopping issue of my tot being able to spin while I'm driving, it was still a pretty rubbish seat (see faults mentioned above.)
All-in-all it's a big thumbs down from me, for the seat and the service. I find it quite upsetting that a car seat manufacturer, and a high-end one at that, would have such a lax attitude towards safety.
Hope this helps everyone make a decision.
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Hate my Cybex car seat, want to share
6 replies
KateJ4545 · 29/01/2020 15:46
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