Hello,
Does anyone have advice or similar experiences?
I bought the new Philips Comfort Double Electric Breast pump after seeing the single pump at the Baby Show a few weeks ago. I had been using a borrowed single Medela Swing but thought I would invest to continue expressing after returning to work.£200+ investment.
When it arrived from Amazon, it was at least 10 times louder than the single Phlips or Medela and woke my baby up from 2 rooms away with doors closed. Anyone who has expressed knows what a cold, tiresome process it is anyway so this did not help.
I contacted Philips who were initially unhelpful- suggested I reassemble it when wet so there would be less friction. Surely a brand new product would have the need for lubricant designed into it? They also said they would call back to check and when they didn't , I called them and they were rather abrupt saying they were a "call in" centre, not a "call out" centre and if they followed me up it would be a gesture of goodwill. They also suggested i send it back to Amazon but i pointed out it wasnt a pair of shoes that i could just send back as it was an essential. Their advice didn't work either.
Anyway, I became insistent and they sent me a second pump.
The second pump is equally loud with a metallic click rather than a plasticky rub. I went back to the customer services lady essentially told me she was one of the people who trialled this new product and her baby slept through the noise ( implication that my baby was over sensitive to noise- we live next to the A13- I don't think so).
I am stuck- has anyone else used this or a new Avent Comfort single pump? Or should I buy a Medela Double pump and send this one back for refund.
One thing I know is I have lost faith in Philips aftercare.
I am running out of time to send it back to Amazon in the refund window.
All ideas and advice welcome!