Dear Ms D
Following the allegations brought to us by a local newspaper last
week, please be assured that we have now concluded a full
investigation of this unfortunate situation and talked
extensively to all the staff on duty last week. We can confirm
that at no time was the lady in question asked to leave the store
by any member of the Costa staff.
We are saddened that this incident has arisen because around 40%
of customers in the Dolphin Centre Costa store are Mothers who
bring in children of all ages and they are always warmly
welcomed. We provide nappy changing facilities; our staff will
warm bottles for mothers, deliver drinks to their tables and go
out of our way to accommodate families. In fact we do everything
possible in all stores to encourage mothers and children visiting
Costa.
We have always been very happy for mothers to breast feed in our
stores and this lady, who is a regular and valued customer, is no
exception. In fact, we have received a huge amount of feedback
from other customers of this particular store since this
interview praising us for the level of customer service we offer
and the encouragement we have always given to breastfeeding
mothers.
I would like to thank you for contacting us with your feedback.
Regards
Josie Brandon
Guest Relations Advisor