I cannot believe that Frog! I would be fuming!
Re breast pumps, I had a cheap Mothercare manual pump and later switched to the Tommee Tippee electric one because I assumed electric would automatically be much more effective but it wasn't the case for me. Never got more out than with the manual.
The only advantage of the electric was being able to plug myself in and forget about expressing while catching up on my sky plus planner in the early hours! With my manual I had to put a bit more concentration and effort in.
But the TT was very noisy and even on top setting not particularly brilliant. I've heard better ones are Medela and Armeda (sp?) but they come with higher price tags too.
FWIW I wouldn't particularly recommend the cheapo mothercare pump either as it broke after a few months, so was a false economy.
I think expensive electric pumps are something to invest in down the line when you know what your needs are expressing wise e.g. whether you are just after the odd few oz for one bottle or to mix in weaning foods or whether you are trying to get days worth stocked up.
Also keep in mind that it's possible to hire really good electric pumps in lots of areas, so might be worth looking into before you splash the cash.