Her tone of voice implies disrespect; she answers back (all the time); has a downer on everything it seems; stomps off when she 's told she can't have something? It's driving me nuts. I end up being very short-tempered with her. It was my birthday this morning and she was horrible which really upset me. I'm at my wits end in knowing what to do..have tried firm authority; taking treats or toys away..she does then say sorry but it never changes anything in the long term and I think her saying sorry is actually her strategy for getting the things back, as opposed to being really reflective oon how she's behaved. Any help would be very much appreciated. I feel we're getting more and more distant...and I feel so sad at losing her.