My dd has become, in the words of my grandmother, a "little madam". I am ashamed to say that I just lost my temper with her and smacked her bottom. She is insolent, rude, spoiled... where have I gone wrong? (Now I sound just like my mother 25 yrs ago). Is this normal? What can I do? I know very well that spanking is not a solution but she is driving me crazy. Please help!