You're right. And right to be incandescent with rage.
My daughter was bullied last autumn, badly, called unspeakable names, and was pushed and shoved and her bag ransacked, and just terrorised really. The school's response was just to give me lip service. DD was told to 'avoid' the troublemakers, it ended up she spent all her time in internal exclusion because she was too scared to go to the classroom (not normally a timid girl). It got to the point that she cried on the whole 30 min journey to school and begged us not to make her go.
Had to move her school in the end. As horrible as it was it was the best thing I did for her - she is incredibly happy now. But it was torture for her at the time, and her confidence took a long time to get back.
In my experience many schools are very competent at talking the talk re bullying, but practically not much ever gets done.
Irony is that dd went to a selective school - one which is high on the league tables, a prestigious school to go to in the town etc. She now goes to a pretty rough, bog standard comp - the kind where people say 'my child will go to that school over my dead body' (me included). They really DO have a zero tolerance approach to any kind of crap, and it is a far, far better school.
Just goes to show really.