This article is worth a read:
"The chief inspector is wrong to call pupils customers. For a start, they are not always right', writes Chris Bridge
LISTEN to the language they use, my English teacher used to say. It will tell you all you need to know. He was talking about poets but have you listened to the language politicians and newspapers use about schools? It is both revealing and disquieting.
Schools are described as "service-providers". That makes us like plumbers, responding to need. Parents have long been encouraged to think of themselves as having inalienable "rights". Even someone as sane as the chief inspector Mike Tomlinson describes pupils as "clients" and is considering having their views considered as part of inspections.
When politicians seek middle-class votes they talk as if schools were like branches of Marks and Spencer, meeting customer needs; this suggests schools are part of a world in which the customer is never wrong.
This is nonsense. If M&S were responsible for the sartorial elegance of its clients, in the same way I am responsible for the results of mine, it would behave very differently.
Furthermore, behind the language, the message schools are getting is contradictory.
Schools have always been castigated for their inability to control students and been blamed for social ills. Why else was citizenship shoehorned into an overcrowded curriculum? Why else did inclusion feature so strongly in the early Blair years? Why was there so much concern about cutting truancy and exclusions? Why do the results of "clients" who decide not to go to school matter so much in inspections at so-called failing schools?
Because, while schools are told to respond to parents' and pupils' wishes, they are simultaneously charged with changing society, changing the world of their clients.
Trying to reconcile the demands of "clients" with the demands of society presents an everyday practical problem for schools. A rising number of parents, who chose the school for its high standards, challenge those standards. It can now take an hour to give a 30-minute detention: 30 minutes to supervise and 30 minutes to field a phone call from the parents.
Isn't it time to re-assert the essential nature of schools? To function well a school must be a community that is, in the proper sense of the word, disciplined. That means it must create an atmosphere in which pupils feel safe and in which learning can take place. Only then can teachers inspire and the fascination of learning be encouraged.
If society was well-ordered this might happen automatically. As it is not, well-ordered schools must use sanctions. To make those effective every school needs a strong pastoral figure who commands and who is partly feared.
Remember that we are uniquely responsible for those we work with. That means we have to continue to work with a student who has, say, stubbed a cigarette out on a girl's face. We must get this boy good results and the rest of his class too.
In a world in which the police are stretched, in which the social services are demoralised, in which it takes longer and longer to get troubled pupils a psychiatric appointment, I have to continue both to police and to educate. This is made harder by increasingly litigious parents.
If you must see schools as service-providers then at least recognise that we are not just providing a service to individual parents but to society at large and to the society of the future.
If the Government really wants us to achieve its ambitious goals, it must give us more authority. What I would like is for the Government to re-define parents' and pupils' responsibilities. This is necessary and urgent.
Teachers will not be surprised to hear that I recently received a psychiatric report on a student, which listed eight things the school must do for him, while the parents or student himself were asked to contribute nothing to the process.
A good re-definition of responsibilities would itself take us away from the language of clients and service-providers and re-establish schools in their true role. It could even help the Government to hit its own targets."