ikea in great customer service shocker!

[trixie123]

nearly fainted with shock! DS's cot needed to be lowered to the next level but naturally we had lost the instructions and being very DIY challenged DP and I didn't want to attempt it without. Ikea website has an online chat service who within 5 mins had e mailed us the PDF of the instruction booklet, which was followable and job done. Just wanted to let MNetters know how fab this is.

I found them ok. Bought a new wardrobe there for dd, one of the pieces of wood was split, they sent another piece no problem and spares just to be on the safe side !

never had a problem with Ikea ever.

I think all of these posts are from IKEA staff...

Well I bought sofas & 18m later they had really faded

I phoned up expecting to be told "hard luck" & they said "was it so&so fabric? OK have a replacement"

I didn't want a sofa in case it faded again so I bought wardrobes

promise I don't work for ikea. was just so gobsmacked to actually get help so promptly! they knock argos into a cocked hat anyway. (where does that expression come from??)

better CS thank Sky

We bought our kitchen from IKEA. Ended up searching the internet for the names of the directors so we could e-mail some and try to get things sorted.

It did gets resolved very quickly once we had but they ended up refunding us a huge chunk of money and it took 9 months to get my oven

Would never EVER buy something so big again. If I can't pick it up in my car, I don't want it.

The worktop is fucked already (even more than it was when it was delivered - it took some clever cutting to hide all the bashed bits) and it's been in for less than 2 years!

We have had our Ikea wardrobes for 5 years now.They are still perfect-were delivered exactly when promised and never needed help with assembly.