Tell me WWYD before I decide if AIBU

[soulsu]

Ok, this is something I would like to know how others would deal with before I decide my further course of action. In Asda yesterday doing my weekly shop with 2yo in trolley, I accidentally bump one of those cage trolley things that hold their stock, the member of staff using it tutted, sighed and gave me an aggressive look, it didn't bump her as she was a few steps away. I thought ok, move on, but as I move on I see something that I would like so I stop at the shelf to pick it up, but it slipped out of my hand and fell to the floor, the the staff member says 'for fuck's sake' ands makes a kind of growling low noise and stares at me straight in the eye. I felt very intimidated. So would you confront her ask what the problem is or would you walk away? I'll tell you what I did in a bit. I know this may seem like nothing but I can't get this out of mind.

I would take this way way further.

"Wasn't in uniform you'd be dead??" PMSL what a twat. Er, she has threatened to kill you which is a criminal offence. I'd be fuming. Would have probably ripped her uniform off and told her to go for it but I have no control in these situations and would have looked an equal twat

Can you name which store?

I agree you've been treated shockingly and you need to take it further.

However, I also agree that shoving the item at her was playing into her hands, and you would have been better to not rise to her, just make your complaint.

I agree with going to the paper. Surely they looked at the CCTV and saw you didn't touch her? Since when was handing someone an item against the law

I would gone to customer services with my trolley and demanded to speak to the store manager. I wouldnt be happy until I had at least a free trolleys worth of shopping from them. They were totally out of order!

If I had done nothing on the day I would phone the head office customer service helpline and made a formal complaint saying that I didn?t complaint straight away because I was so shocked at the time. I'd not stop until I had something to make me feel better about it all?

Chances are it sounds like the sort of person the managers would love a complaint about because it would give them an excuse to get rid of them!

Unbelievable

Definitely complain in writing to ASDA head office and if they don't respond promptly and grovelling then go to the papers. Were there any witnesses?

Oh god! I don't know whether to suggest taking this further (as you've been treated dreadfully) or letting it go in case takingit further lands you deeper in it.

i cant beleive that asda or any store would act this way/ and their manager to call the police yet not tell their staff off for being rude and swearing infron tof children and you get the blame

Name and shame though, please!

I would make a serious complaint to head office. Seriously. That kind of behaviour is completely out of order and she was obviously in a foul mood to start with.
I'd write down exactly what happened while you can still remember it all in detail.

Good luck.

Why did you shove the item at her?

She was behaving like a thug but, as has been said, you laid yourself open to her retaliation by pretty much stooping to her level.

I'm not saying you deserved what happened next - that was disgraceful and totally over the top.

But your DD shouldn't have to witness her mum acting aggressively either.

Peace and love, man.

I am definitely going to take this further. The store was Asda Toryglen, in Glasgow. There were witnesses and I think they were all shocked. She was shouting about witnesses as well. The CCTV I think was viewed and it didn't back her up, either it wasn't captured or it didn't show what she claimed. I didn't say anything yesterday about her at all because I just kept thinking I'd look like I'd be trying to justify myself and I wanted to remain calm and collected and not burst into tears. But I now feel I really have to get my side noted.

Jeez!

That's disgraceful.

I've had enough of Asda's shit service as it is. This is the final straw AFAIAC.

I won't shop there again... whose willing to join me in boycotting Asda?

I really think you need to take this further.

Sorry, thatshould read, "Who's willing to join me in boycotting Asda?"

OurLady, that's the thing I wasn't aggressive I just kind of thrusted it at her but not in anyway that would have even contacted her. My face must have been red as my DD kept saying oh poor mummy, poor mummy's face.

Just about to say the same. I will gladly walk twice the distance to Sainsbury's until Asda sort this out.

Your poor little girl.

"I would have been leaving the store in handcuffs and a social worker would have been called to look after my daughter, while I was interviewed. I think they were just trying to scare me."

I would be making a complaint to the police too.

Blimey, she sounds like a nutcase?and I BET the reason the store manager reacted the way that she did was because she is properly intimidated by this staff member too and id she hadn?t backed her she would have had major grief for it.

Its so wrong!

I would definitely take it further but only through their head office complaints department, no one at the store will have the balls to tackle it.

Fucking hell. Complain about your treatment both to Asda and the police. I may even go to the papers about that, the police actually threatened you with taking your child away!

If you "shove" something at someone, that could be considered assault. She did not shove anything at you. She behaved badly towards you and it is unfair but you played into her hands.

Confronting someone like this is always going to lead to a scrap of some kind. Always just go to the manager in a calm controlled manner and they will see you are not the one who is lacking social decorum!

Bit late now.

I dont think OP meant that she shoved anything at the woman and it touched her, I think she means she made motion to give the soap to the woman in a thrusting way, but that it didn't actually touch the woman.

I also think you should go to the paper. cant believe you were threatened with ss for your dd. did they even ask your side of the story?

The store manager doesn't sound very good at his/her job if he doesn't know what some of his staff are like.

You shouldn't have retaliated but I guess it was a heat of the moment thing.

I would take your complaint to head office. TBH it is only a matter of time before this member of staff kicks off again with another customer.

IMO Asda will be a bit pissed off with this thread which is a good thing.