elmo, can i just reiterate that i'm now out of the loop on these things & not an 'expert' to be relied upon, though i will be v sympathetic. also, you're in ireland so rules will be different. (unless n ireland)
it really p*es me off when people don't stand up to bullies. the vast majority back off so fast once they realise that someone won't put up with them. but give them someone who just molly-coddles them it's like giving them a green light. yes, the parents prob do need help to change their son, BUT you need help to support your son, too & the school shouldn't be taking sides. Nor should the head be repeating details of a confidential discussion with another parent. It is highly unprofessional.
Sounds like the head's falling for the same line as the mother, this precious little boy is just confused/misunderstood. give him another chance & he'll magically change all by himself. Sorry, but he isn't growing up & changing, he needs direction & guidance. and giving in to him, instead of showing him the way to behave actually damages him as much as any of his victims. cos sooner or later, someone will stand up to him, and the later in life he learns that lesson, the harder it will be.
and tbh, so what if his parents are struggling? you & your son are victims of a crime & shuld not have to deal with the emotional baggage of the bully & his family. the head sounds really weak in how she's dealing with this. it is possible to support both families, without sending out the wrong message.
he is now of the age to have criminal liability (in the UK). if this goes further, he could end with a record. surely the head should be stepping in to stop him before this happens? not just saying nice things to his mum & watch him get into ever deeper trouble?
shall get off my soap box now & try to find my inner lefty liberal bleeding heart self.