Hi. I was hoping for some views on how I should manage a situation at my ds nursery. He is almost 3 years old. A couple of months ago I picked him up in the evening to find that he had a swollen and slightly cut upper lip. The staff rather sheepishly reported that he had fallen after breakfast at 8am and hit his mouth on the table. Poor ds looked very upset and tearful. They reported that he had not eaten anything all day and that he had sobbed himself to sleep at nap time. I was shocked and appalled that they had not contacted me and did not even administer any pain medication. I asked why they did not contact me but they had no response. I am currently on maternity leave and only 10 minutes away, not that I wouldn't have come home from work if I was there. I didn't pursue it at the time but I have continued to be upset about the way he was treated that day. Earlier this week I noticed that his front tooth has started to go grey and it has been confirmed by a dentist that it has died. This has confirmed to me that the poor child must have had a bad fall that day and must have been in a lot of pain. We have withdrawn him from the nursery and told them to expect a written complaint. However, we are considering reporting them to OFSTEAD too. There have been a number of less severe incidents at the nursery that we have been unhappy about. In particular, there appeared to be a very high number of accident forms which lead us to question how well the children were being supervised. He also had a very bad nappy rash when he was in the baby room - skin was broken and took over a week to heal. Has anyone else any experience of complaining about a nursery? How many minor accidents are acceptable? I do of course understand that toddlers have accidents but at one point we being asked to sign two or three accident forms a week.