to expect a buggy to last more than 8 weeks?

[thederkinsdame]

Gah! My son's buggy broke today. We've only had it since the beginning of May, and the footrest and a bit of the handle fell of today. Surely it is not unreasonable to expect a buggy to last longer.

Worst of all, when I contacted the online retailer, they are refusing to offer more than a repair, even though Trading Standards have said it is not unreasoanle to expect a relacement or a refund because of the fact the buggy has only lasted 2 months.

I should add that it wasn't a cheapo £10 job, it was £65, which although not top of the range makes it a fairly decentish one, i would have thought.

Sorry, Issy2008, it is not up to the company to decide. The OP is entitled to a refund of monies paid, because the goods were not fit for purpose nor were they of merchantable quality. The company may offer a replacement, a credit note or a repair instead, but it is for the OP to decide which she wants if alternatives to a refund are offered.

Ditto FAQ - we've had loads of goods from them before now, and have had to return something. they were great then. I have revised my opinion after this debacle. Its taken me 4 phone calls, 2 emails and a letter to get this far...