I work with children and some of them have behavioural issues and the nursery is sometimes the only stable thing in their lives.
I am pleased you stood your ground and did not behave in such a cruel and unsympathetic manner as this woman.
You have to hope that one day, it will be this woman who is in a similiar position and then maybe she will take her head out of her arse.
These children need love and support, not to be excluded at 3 years old. Children do not behave like this for no reason. Tjey are crying out for help. That's why I love my job, when I get to really get to know children and help them to deal with their issues.
And they do have issues, alcoholic mothers, fathers in prison, druggie parents, sexual abuse and not to forget divorce and seperation. We as adults, need help dealing with these, children are no different.
Rant over!