to expect BT to be able to send me a vaguely comprehensible bill?

[hatwoman]

I've never seen such a load of gooble-di-gook. It's really quite staggering just how bad it is. I have no fecking idea what they are charging me for and why. which is saying something seeing as they've taken 7 pages. to fail to communicate anything useful at all. and to cap it all the customer service line which, according to the bill is open til 10pm, is devoid of real people after 9 pm.

and breathe.

All phone bills are incomprehensible 'tis a fact of life! Don't phone them and ask them to explain it will just become more confusing. Have a glass of wine and then set up a direct debit every month so you can ignore your bill next time it comes in

of course you're not BU, they are a bleeding joke. I have enough trouble with them and work and I'm thankful I don't have to use them at home or I'd use only mobiles.

Of course they do it on purpose, so they can charge over the odds and then when you call to query it you've pressed "1" then "4" then "6" then "line you've called is busy please call back later"