We moved house on the 9th of January.
BT was booked to put in a new phone line on the 6th (after a lot of palaver just booking the appointment just before Christmas).
I paid the £124.00 Installation fee on booking the appointment and agreed to a 12 month line rental with evening and weekend calls as I had to sign with BT to have the line put in, although I actually want to go to Sky for our phone and broadband.
The engineer called to do the work, to find that the builders had undone the support lines to the telegraph post so it was not safe and couldn?t be done.
OK I can accept that, another appointment was made for the 9th, with the post being made safe on the 8th.
The post wasn?t done, I wasn?t told and the 9th appointment was not kept, and no cancellation was notified.
I phoned them, and was told somebody would be with me on the 10th, I asked when was the post being fixed, and was assured that the post would be done.
The 10th came and went nothing being done. Phoned again, to be told my line would now be done on the 12th, again asked about the post.
I phoned on the 12th I was told my line was working! Told them it wasn?t, and was assured it was, they had checked the line, I asked them how the hell it could be working as I hadn?t got a physical line to the house!
BT then decided that it was now a fault and passed it to faults; they would be out on the 13th! I told them the post was still not safe! When was it being done?
Finally they came back to me and said the post wasn?t done as the Camp Security (live behind the wire on a Army Camp) hadn?t let them on Camp, (they hadn?t completed the paperwork properly although they have been reconnected the support wires to all the posts on the whole of our estate as they have all been undone while the refurbishing work has been done, including the post along the street, so knew what was to be done)
The post was going to now be done on the 27th of January and the line would be connected after that.
At which I lost my cool and asked to speak to a manager.
He promised that the line and post would be connected on the 16th, along with the other 14 houses along our street, all who moved in last week and were waiting.
Guess what no line.
I was then phoned by BT on a feedback on the work and was I satisfied with it!!!!!!!!
We have now been given the 22nd for the post to be done and the lines being put in sometime the next week (no actual date)
I am beginning to think we will not have a line this side of Christmas.
I am a CM, and need my phone, the mobiles only work in one part of the house, and this dongle is so slow, I only really get connection first thing in the morning!
I hate BT.