No I am not, but hell I need to calm down!

[only1malteaser]

6 weeks ago I ordered a hand cart with awning for Ds1 xmas, was told it was in stock, everything else on order arrived but no cart so I phoned them. "Oh it won't be in stock until 5th of Dec". Fine I wait til 8th phone them again. "Oh it's not coming in until the 15th". On the 17th I phone, "Yes it will be with you by 19th". No cart arrives so I phone again, "you will definately have it by mon". Phone this morning to ensure it was coming, I got a call t 3pm to say they don't have any stock and I won't get for Xmas! I am furious! I can not get one now for love or money. I do have a back up gift but this was the one thing he wanted and has been eyeing it for months, he is going to be so diappointed. Please tell me what I say to him Xmas morning, I will spend the next two days trying to convince him he really wants something else!

tell him now that it hasn't arrived. Don't wait till Christmas morning.

How old is he?

Thats awful, where is it from?
Maybe you can make a big day out of collecting it over Xmas and New year, as though that was the plan?

how old is he and what exactly is it?

agree with Tissy, tell him now

If he's little, I would (sorry about this, but I am seriously pathetic!) write a letter for your ds from Father Christmas and leave it outside his bedroom door for him to find in the morning, explaining that unfortunately there was a problem with the making of the cart and the elves will make a special trip as soon as they've finished making it. I use Lucida Blackletter in red for letters from Factehr Christmas on subjects like this!

seeker - a letter from FC is a great idea.

Bet it was ELC...they never get it right, how disappointing, but tbh i bet in amongst all the other presents/general excitment of xmas day, he probably won't even notice!

But you need to do the letter in advance (tonight perhaps) so that, just in case he's really expecting it on Christnas morning, he won't be disappointed

Was let down by ELC 2 years ago so never shop with them now but taught me a lesson and left plenty of time with this. It was from letterbox, not showing on their site anymore but it looked like a mini version of the wagons you see in old westerns. The company are in Manchester and I am in Inverness, I would have gone there tomorrow if it was possible but they are not getting stock until end of Jan. DS will be 4 on 8th of Jan so even that is out. I am probably more disappointed than he will be tbh. It is probably the lack of communication I have had from them that is annoying as much as anything. I told him tonight Santa wasn't sure if he could deliver it cos it won't fit down the chimney, he just looked so disappointed

I will do him a letter, thanks

at seeker knowing the right font to use and everything! [makes notes for future reference]

Letterbox have done this to me in the past and one of my friends only last week!!! V bad customer service!!!!

Second the letter from FC we used it last year (for different reason) and it really worked.