Dear Mr Murdoch
I am a new customer with Sky. On joining Sky TV I was advised that if my friend introduced me we would both receive £50 M&S Vouchers.
Sky referred me to Spectrum to get the installation done whom then gave me the number 08702412939 to do introduce a friend, Both me and my friend called this number and registered our details and was told that we would then receive the vouchers within 20 days.
I have still not received the Vouchers after 6 weeks I called Sky customer service who told me there was no details on my account and gave me another number to call so after holding for a further ten minutes I got through to someone else who then said I had to call 08448222010 So I called them after about fifteen minutes I got through to one of your rep's who was very abrupt and rude to me, she then stated that I was not entitled to the vouchers and there was nothing she could do as Spectrum did the installation. The was no apology and when I asked the rep why I was told that my vouchers would be with me and my friend within 20 days all she could say is never said that and its not her problem. I also asked how come after nearly being on the phone for an hour to Sky and speaking previously with other rep's none of them had mentioned this to me.
I feel the customer service I have received is appalling not one person could apologise for there mistakes. I am also very displeased with the false advertisement from Sky stating introduce a friend and your receive £50 M&S nothing on the offer states that if you get your installation done by Spectrum you are not entitled to benefit from this.
I look forward to your response before I take this up with trading standards as I know I am not the only person that has been misled by Sky. All you have to do is Google Sky M&S vouchers and forum after forum comes up with what a con it is.
I am sure that you yourself would not be happy with the service that's being provided by your employees to your customers.