met dh for a quick bite to eat this lunchtime. Enter M and S cafe, select and give the girl our prepacked toasties to be heated. Queue for at least another 5 minutes to get drinks and pay. It then takes more than 20 minutes before we got food, then only by dh going back ot the counter and asking. Apparently it had been "manic" Bearing in mind each order takes about 2 1/2 minutes, they have more than one oven and there were not 10 ahead of us .... Needless to say we won't go there when we are in any hurry again.