They missed the slot, phoned to say they'd be 'up to 45 minutes late'. The time comes and goes and still no shopping.
I phoned to find out what was going on-'we'll find out and call you back'. No call
I phone again- 'I'll just check what my colleague has done'...'We can't get through to the store'.
I gt a phonecall from the driver (when they are now 2 hours late) to say he'll be there in ten minutes.
It finally arrives, and instead of substitutions, half the food is just 'not available'. Also several of the items that were not allegedly substituted are not what was ordered e.g. skimmed milk - full fat.