I have been plunged in to the world of car buying unexpectedly thanks to my car dying a death (RIP car 😭).
I have enquired on 50+ cars so far. Very few have a full service history that meets the manufacturers warranty conditions (in this instance, Hyundai - 10,000 miles or 12 months with a 1000 mile/30 day tolerance). It's a 5 year warranty, and I am looking at cars around 18 months old (25 plates) so it is important to not have a car that has invalidated it.
I can not believe how difficult this has been. Many of the ads state full dealership history - then when I enquire and ask for the date and mileage of each service, they say "Oh yes, it has a full dealership history and comes with the balance of the manufacturers warranty, last service on X date". I ask again for the dates and mileage, to which they reluctantly get - only to find out it hasn't been serviced to schedule at all. Usually by the dates being out by weeks, and even months. Sometimes being the mileage, and sometimes both!
I travelled 120 miles to view a car this week. It appeared to be serviced to schedule, and it was the closest car that met my requirements. Did a 2.5hr trip, paying out to extend my hire car further; only to find out that the car actually had no documentation of the service - which was not done at a main dealer so should have come with the paperwork to show parts used in order to meet the manufacturers warranty conditions (and the car had 3 low pressure tyres and no washer fluid at all - having supposedly been serviced 30 miles prior!). All it had was the stamp in the book, which would be fine it it was main dealer. But it wasn't, so it needs the extra paperwork.
The dealer is still, 2 days later, trying to pull the wool over and tell me that the warranty is fine! Latest email; "The vehicle has only had one interim service, and Hyundai's requirement for this service is primarily that the correct grade and specification of oil is used. Based on the service history available, I would not expect there to be any issues with the vehicle's Hyundai warranty. Additionally, if the next scheduled service is completed by a Hyundai retailer and maintained in line with the manufacturer's schedule, the warranty should remain unaffected."
My DH is incredulous. He has never bought a newer car and had no idea about this kind of thing. But having listened to me on the phone every day to different dealers, it has really opened his eyes as to how unscrupulous they are. They don't give a shit if you buy a car with the manufacturer's warranty invalidated, so long as they make a sale. Listening to them lying, blustering their way through and trying to obfuscate at every stage has just been a bloody nightmare.
It is buyer beware, and I am very bewared! But I can see how so many would make a potentially very expensive mistake.
I know this may be a bit niche, as many will take the salespersons word for it and may not understand the importance of having the warranty - but I have had a Ford ecoboost engine, and when it went kaboom at 4 years old my service record was the only thing that saved me 4k in repairs as it was then covered for a new engine. But AIBU to have found every single one from these 50+ garages to be total bullshitters?! Surely I can't just be that unlucky?