I have 2 bedrooms with the same carpet and both needed replaced so when replacing them I wanted them to be the same carpet again. I bought the smaller room carpet first in May of this year. Carpet salesman told me what range to choose from if I was looking for a second larger carpet further down the line as they’d always have it. Perfect. Carpet fitted, no problems. Last week I went back and bought the second carpet. Almost twice the size. Different salesmen but I knew the carpet so I just ordered it and it was an 8 day wait for delivery. Haven’t booked fitter at this point as needed time to prep room first. Carpet gets delivered on Tuesday and I can’t wait for it so my Dd comes over and accepts it for me. I come home and have a look, it’s the wrong carpet! So I phone them up, they say oh sorry about that, when is it getting fitted? I say, I don’t have a fitter booked yet. Oh ok, we will swap it over yada yada, it’ll be Friday is that ok? Yep fine.
within 10 mins he phones back and tells me that they can’t get the carpet I paid for as it’s ’at the back’ so could I just take the carpet I have? Well, no as it’s not the right colour? The carpet we’ve delivered is more expensive he says, it’s a tighter knit and will last longer than the one you’ve paid for so it’s up to you but it’s a much better carpet. It’s the wrong colour! It’s beige, I ordered silver. Yeah well we can’t get to it, it’s at the back. The back of where? The warehouse. I ordered it 8 days ago. Yeah so you should prob just take the more expensive carpet. I don’t want it! So you want the cheaper carpet? You’d rather just have a cheaper carpet? What!!! I want the carpet I chose. He says, you’ll need to come down then and match it with another as we can’t give you that one. So down I go. Get the same old back n forth yada yada. I say, I can wait longer than Friday if this is the problem? Well no actually it’s been discontinued. He then says, So I would take the more expensive carpet if I was you as it is a better carpet (constantly referring to prices) so I tell him the back story with wanting two rooms with same carpet, originally purchased in May. He says that shouldn’t have happened. At this point I’m honestly just feeling he’s just telling me whatever he can think of as quickly as possible. So he finally realises where I’m coming from (as if that should even matter though) and shows me an alternative carpet similar to the one I paid for. Yes, I’ll take that. It’s a deeper pile but it’s in my local store, I can see how much of it they have, it is more expensive as well and they’re not charging difference. So he tells me I can get it Friday but basically just organised my fitter to pick it up instead, bring it with him, fit it and take the wrong carpet away with him. So they’re not even delivering it themselves. Meanwhile I have the wrong carpet rolled up 13feet in length in my room with the name of the carpet I paid for on it (but it’s not) and correct cut size on it just waiting to be collected and I’m thinking did they just chance their luck sending it in the hope I might not have noticed until it was too late? I’ve got an off cut to double check when it arrives. Terrible service and the way he spoke to me on the phone was just ridiculous! First pic is existing small carpet with off cut of alternative on top and second pic is the beige carpet they sent in ‘error’ with the off cut on top.