I recently had a really bad experience with an online shop. It’s a long and complicated story but ordered something, I got an order confirmation and they took payment. It was quite a lot of money around £150.
I never heard anything, no dispatch notification and eventually I contacted customer services and they had no record of the order. They said it would be automatically refunded but it wasn’t. So I had to contact to them again, this time they said that the order had been delivered. Well it hadn’t.
I eventually managed to get a refund about 4 weeks later after contacting the head office, I spent a considerable amount of time chasing it up and spent hours on the phone as when you ring up you’re placed in a queue. Live chat is just an ai bot.
It was very stressful and on one occasion on I was more or less called a liar and that the order had been delivered. It turned out to be a ghost order that had never gone through due to a glitch.
About 3 weeks later again over randomly had an email saying that they are processing my refund and the money has arrived back in my bank account So now I’ve essentially been refunded twice.
Be honest, would you bother letting them know? It’s a large company, I know technically the right thing to do is let them know, but part of me thinks sod th, why should I spend another hour on the phone trying to get through they’ve messed me around enough.