AIBU to complain after being wrongly refused scratch cards at Sainsbury’s?

[BeeCucumber]

I approached the lottery counter in Sainsbury’s this afternoon to buy a couple of scratch cards to put into a birthday card. The member of staff said I couldn’t purchase anymore, as I had already bought 10 earlier in the day and that was my limit. I told her that I hadn’t been in the supermarket until now but she was adamant that I had bought them. I told her again that it wasn’t me and she said that it must be my twin!

There was a queue building up behind me and I felt quite embarrassed and so I left. Now I’ve had time to think about the incident, I am considering making a complaint.

Do you think it’s worth speaking to Customer Services - or shall I just let it go and buy them elsewhere?

What happened to him? Did he get it sorted?

I had similar and got told I was banned from Asda and given a sheet of paper saying I was officially banned that had the wrong name on it.

I kept asking what I’d done wrong but the staff member wouldn’t answer so called a security guard who gave me the paper in an envelope and escorted me out whilst I was in tears.
I suffer from anxiety which was really extreme at the time and it was one of the few places I went on my own so it was a nightmare happening in a busy store.
I’m also autistic so was really confused and upset and kept asking why I was banned but no one gave me a straight answer.

It wasn’t till I got outside and read the ban sheet that had the wrong name on that I realised they must have thought I was someone else who had shoplifted from the store.
I emailed head office who were very unhelpful and didn’t seem to believe me and said it was down to individual store policy if they wanted to ban someone.

This was over a year ago but after reading this thread and hearing it has happened to others and now my anxiety is more under control I decided to go back this evening and stand up for myself.

No one seemed to know what I was talking about and the manager and security guard that were involved have left.
I got no apology but at least I don’t have to travel 20 miles to go to Asda anymore!
There aren’t many supermarkets in the small town where I live.

I think OP should say something.

If the shop assistant has made a mistake over the policy and does this to someone else it might affect them more then you would imagine and it’s embarrassing in front of other people.
I wish I’d had the courage to go back and sort things out in Asda earlier but the whole experience was so upsetting I just wanted to avoid the shop.

Probably being cautious. One mistake can trigger a full trolley check. Then you will be there twice as long 😅

I've had one awful addiction after another that totally ruined my life
I know without a doubt,the excitement of a scratch card , would absolutely send me down another dark path .
But I'm obviously in the minority,thank goodness x

@HandsOfMyStinkingBishop - I’m so sorry that happened to you too.

For DH he wasn’t ever actually banned but he was questioned a good few times and after he was dragged back after leaving one day it took him months (and a change of owner) to even want to go back there and feel ok about it. After he was dragged back, one staff member realised the mistake and he was allowed to go but he didn’t get an apology or anything. Thankfully there haven’t been any issues since it was taken over so we don’t know if the “twin” has gone away now.

Yes, complain but don't complain to customer service.

Complain at Sainsburys headquarters, just in case the store blame you or choose not to take your complaint seriously.

It is likely that the fool who refused to serve you was having a bad dogs' day and was showing prejudice because she may have thought she would get away with it.

I suggest that you put your complaint in writing, draft it first and remember to include your telephone number and full address then email it to their HQ.

Her behaviour was atrocious, she was prejudiced, mean and intollerant.