To ask what happens now my flight has been cancelled?

[tpwk]

I was due on a flight that was cancelled tonight and the communication from the airline has been woeful.

Everyone at the airport just shrugged and said it wasn’t their problem, to go through the app and sort it out there.

I did that and I have a new flight tomorrow, and I’m in a hotel. I know things like dinner tonight and food tomorrow can be claimed back, but what about things like the Airbnb I’ve paid for for tonight in my original destination? I’ve messaged the hosts and explained that I won’t be there tonight, so I’m hopeful they’re going to keep the reservation for me, but if they don’t, then what?

How do I claim the compensation due under UK 261? What do I do now?

Thunder storms aren’t an excuse when both the original airport and destination airport were operating at full capacity. This was because their standby staff member didn’t come in.

Yes I’m concerned about this too. I’ve reached out to the Airbnb owner but because it was so late in their timezone when I did, I’ve not heard anything back yet

Air crews don't shuttle back and forth between the same two airports all day, this is not how this works.
You don't fly much, do you?

Don’t let this ruin your holiday. Yes it is frustrating but it is 1 day delay. You will be there today.

I know it is frustrating but you didn’t book a holiday through easyjet you booked a flight and they are making that right by paying your over night accommodation and food.

I am currently dealing with this. Flew Dublin to Washington recently and then was meant to fly from Washington Cancun. The flight to Washington was 2.5 hours delayed so we had no connecting flight and spent two days in Washington. Under EU law due to length of distance and time of delay I think I am due 600e per person which is the most that can be paid. The airline have offered 50 each which I have rejected: I am waiting to see their response. There is EU law 261. Can be either 250, 400 or 600 compensation depending on the distance you were meant to fly. They won’t pay towards accommodation missed but you hopefully can claim one of those figures.

Exactly. Stop moaning and get on with it. You chose to book a non-package flight with a budget airline. Deal with it.

This is all getting a bit abstract but without knowing crew itinaries and aircraft rotations for the whole day you can't say whether thunderstorms in Europe would have had an effect or not on crewing.

https://share.google/7IOunD6mBbSDmsMq1

on here there’s a calculator to determine how much compensation you should receive on top of expenses, it’s based on flight length and delay. Last time I had to claim the money arrived in 2 weeks and that was easyJet

But OP, if the airline have paid your expenses/ hotel for this evening, why should they pay “twice” by also paying for the Airbnb that you aren’t using this evening?

You keep saying ‘surely’ this and ‘surely’ that. No. This is EasyJet to boot, they don’t care. They will
Pay what regulations deem they have to legally and I don’t think your airbnb is covered, I could be wrong.. but ‘surely’ doesn’t come into it.

Kindly OP you need to chill. You aren’t out of pocket - it’s annoying and frustrating but it’s part of flying. You should get around £400 compensation for the flight cancellation iirc as it’s their fault - surely that’s way more than you paid for your flight? We had a cancellation with easyJet for similar reason and got 1600 back ( 4 people ) - more than the holiday cost, so we were delighted. Your holiday hasn’t been ruined, just delayed by a day. Not the end of the world.

I have just claimed with easyJet, but the delay was there fault. Over 3hrs they need to pay £220 per ticket, legally. I claimed on the portal it was paid within a month. However if it’s due to the thunderstorms they are not legally required to pay. I don’t know the stance on accommodation, if they’ve put you up that box would be ticked and I don’t think you would get anything towards an air bnb

You seem to believe in magic fairies.

How much do you think it would cost to do this?

You'd be paying for it.

You can claim a flat rate compensation based on the length of delay. I had an easyJet flight cancelled end of June (passport control gates all went down in Paris - loads of people missed flights)

Everyone did same as you and booked alternatives through the app which EasyJet covered the costs of

Then when I got back just claimed through the website and money was in my bank in 10 days
I got £220 - which I think is standard for all flights under 1500km

how much is your Airbnb?

So don't fly easyJet.

They have no legal obligation to do anything more.

So they don't. Because it costs money to do so and they are a budget airline.

They are responsible for covering/reimbursing extra costs (meals and accommodation for the night). Not using your holiday accommodation for one night hasn't actually cost you more, although it's an inconvenience.

Not harsh at all. And not sure what you're expecting when you keep arguing the toss after being repeatedly told the answer, just cos it's not to your liking

For info where I worked in the airline world a whole tranche of standby staff for the shorthaul fleets stood by at the airport for immediate use, a further tranche stood by at home but it would take more time to get them in if needed....

I don't know if Easy do similar but in any event it would be highly unusual in a any system to be down to only having one stand-by and they were uncontactable, and if it happened it might be an indicator of widespread disruption.

I'm also minded that sometimes customers were given a very simplified explanation of events effecting flights, the OP seems to have been told enough for EU261 to probably apply, I don't know what more can be expected?

You haven't even given Easyjet a chance to reject your request for compensation.
Put your claim in and see what happens.

I also find it hard to believe staff were shrugging and saying not my problem. Your interpretation sounds a bit dramatic. I assume what they actually said was that you need to wait to receive an email with updates and links etc.
They are a low cost airline, which means the ground staff are limited and don't have time to deal with individual cases. They have to move on to the next flight boarding.

Depends why. If it’s not their fault they don’t have to pay? Eg weather.

We’ve had two flight cancellations in recent years, one was easyJet and one was Virgin. We were amazed at how cavalier easyJet were. No accommodation arranged, no assistance booking alternate flights, very little support full stop.

By contrast, Virgin arranged a nice hotel for everyone and automatically arranged new flights.

With our easyJet claim, we were able to claim for food, the cost difference for new flights, and compensation of £350 per person. We were NOT reimbursed for parking costs for the missed flight or missed time at our destination (including Airbnb and any pre-booked activities).

Nope. They directly said when I asked what I do now “it’s not my problem, do it through the app”. The gate staff were absolutely awful.

We were given 0 information about compensation or anything. It’s only because my brother worked in the industry that I found out about it.

They said at the gate (overheard, not delivered to passengers) that the issue was the standby crew weren’t coming in.

That is fully down to easyJet.

You don't travel much then. It's quite a well-known thing, this compensation lark.