To ask what happens now my flight has been cancelled?

[tpwk]

I was due on a flight that was cancelled tonight and the communication from the airline has been woeful.

Everyone at the airport just shrugged and said it wasn’t their problem, to go through the app and sort it out there.

I did that and I have a new flight tomorrow, and I’m in a hotel. I know things like dinner tonight and food tomorrow can be claimed back, but what about things like the Airbnb I’ve paid for for tonight in my original destination? I’ve messaged the hosts and explained that I won’t be there tonight, so I’m hopeful they’re going to keep the reservation for me, but if they don’t, then what?

How do I claim the compensation due under UK 261? What do I do now?

Thats what the flat rate compensation is for.

It’s baffling to me that airlines can essentially ruin your holiday and just shrug their shoulders and say “not our problem”!

You do understand that Easy Jet has to

a) put you up in a hotel and pay for food and other consequential losses (which it has done)

b) pay flat rate compensation which is up to you to claim?

This is the extent of their liability unless you have booked a package holiday with them.

Other losses are claimable via your travel insurance. This is why you have travel insurance.

If airlines were responsible for covering everything how much more do you think you would have to pay per ticket so that they can cover events like this?

Maybe it would force them into making sure their standby staff are actually on standby? I don’t understand why people think we should just accept mediocrity and nod our heads. EasyJet reported a 9% increase in profit to £665 million, yet people think they’re the victims in this scenario! Not the person who works a minimum wage job, saved for years and spent a huge amount on a holiday!

why are you not getting this? They will pay the costs you directly incurred as a result of the flight cancellation. In this case, the money for the hotel.

Business always exclude liability for consequential losses. Any monetary amount attributable to you missing your first night's booked accommodation is a consequential loss. This is what travel insurance is for.

@tpwk

Airlines don't want cancellations any more than the paying public so it is really not in their interests to have or accept a standby system that is "mediocre".

Behind the scenes I'd put money on there probably being a bit more to this than a crewmember not being contactable, but it's not completely impossible.

Edit: BTW if you're going to quote Easy's profits work out how much that is per pax carried....and also maybe aware they are the subject of a takeover at the moment...aviation is all about big numbers but they can be very misleading.
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Again, how much extra do you think that would cost you? Less than your travel insurance excess?

There are laws to protect the consumer, as I explained - and you’ll get flat rate compensation depending on the flight distance, if you claim it - but if you don’t like private enterprise maybe don’t do business with it?

You can claim for compensation for the flight seeing as it was Easyjet's fault the flight didn't go ahead. They also need to find & pay accommodation for last night plus meal allowance for dinner & breakfast - but they will decide what's appropriate. We got bussed to a LHR hotel, food voucher for dinner & a brown bag breakfast to take with us (LOL at the "breakfast"!)
Easyjet are also responsible for re-booking you and getting you to your destination.
Sadly, as was the case for us, the first night's accommodation at your destination has gone up in smoke.

I’m not quite sure the issue here? Unfortunate that your flight got cancelled.
but are you worrying about something that hasn’t happened yet? You’ve contacted the air bnb to let them know you’ll be late. Have they replied?

We had an easyJet cancelled at the last minute last year. They very quickly paid for:
-hotel for an extra night
-transfers/taxi
-meals
-replacement flights with a different airline (these 3x the cost)

Was v quick through the portal. We didn't get the comp because it was weather related.

Am sure your air BNB will hold the reservation. If not, that might be travel insurance.

A number of years ago I had a cancelled flight with easyJet. I was able to claim cost of new flight. Taxi fare back to relatives home and taxi fare (taxis around £80 each) to a different airport next morning. Not sure re accommodation.
online form and relatively easy. Keep all receipts.

I've also had to claim via the easyJet online form. It was a few years ago now but was very simple to do.

I had a flight cancelled with BA. We kept all receipts and when we did finally get home we uploaded all receipts and information on the website and received refund within a week or two. Very straightforward.

They didn’t even stick us on a bus to the hotel, nor did they sort anything for everyone who opted for another airport (which I’m now wishing I did to be honest, seeing all those flights in the air and mine will probably get cancelled again). The staff literally just shrugged their shoulders and said it’s not their problem, we have to sort everything and claim it back. There were people with babies who were stranded and easyJet literally didn’t care. It was disgustong

You haven’t booked a holiday, you’ve booked a flight.

If you book a hotel as well through easyJet then no they can’t because it’s a package so they have more responsibility. Personally I always book a package for this reason if I possibly can for where I want to go. Air b&bd can be cheaper, but this situation is the risk that you take, unfortunately.

If you’ve paid for the air b&b at least they won’t re let it - that’s what I’d be more worried about having nowhere to stay when I arrived.

Well then you keep a receipt for whatever transport you paid to get to the hotel, and claim it back from EasyJet

BA cancelled my flight. They would not pay for the Airbnb that I had booked and couldn't get to.

I don’t think that’s true, though I could be wrong. My understanding is, the airline will cover costs related to the cancelled/delayed flight. So, accommodation, food, and related costs in the place where you were supposed to fly from. Travel insurance is for everything else. If you want your Airbnb covered, then I hope you have insurance.

I assume your flights are within Europe? Europe was absolutely hammered with thunder storms yesterday. I kept an eye on them on lightningmaps.org because my sister said that they had storm warnings and true enough there were several massive storm fronts making their ways across Europe the entire day. There's a good chance that the reason Easijet didn't have enough crew at your airport was because they were delayed coming in from airports that were affected by severe weather there. I had flights back to Scotland cancelled two years ago when Schiphol was closed all day because of severe weather, KLM offered me return flights (via their app) three days later but I booked my own return the same day via Frankfurt. I wasn't entitled to claim for the new flights and KLM wouldn't have paid for three nights in a hotel if I would have gone for their new flight option because weather doesn't count for that. This is just a risk you take when you fly somewhere.

EasyJet are a budget airline. You booked because they are cheap.
You are not out of pocket due to the cancellation because they are paying for your accommodation, meals & transport.
The fact that one night of your Airbnb cost is ‘wasted’ is irrelevant.
you get what you pay for.

If people book with Easy Jet - it’s worth remembering it’s NO frills and budget! They are not obliged to cover the cost of an Airbnb you did NOT book with them. You have not booked a package holiday. You have just booked a flight, and it’s about time people understood the legal differences!

What was the reason your flight was cancelled? Screenshot all proof- and write them an email. There’s lots of good templates online. Hopefully you’re not with Norse- I had to go down the small claim route with them. Luckily I got money back- but others didn’t. Good luck

Unfortunately when you pick a budget airline you get a budget experience.

If the airline can be held liable for the reason for the cancellation, you'll receive compensation. The purpose of that compensation is to cover things like missed nights at Airbnb. It's a lot more straightforward for airlines to just give compensation instead of spending time calculating how much each individual passenger should get back, so the decision was that everyone who is entitled to it receives the same amount regardless of what they're missing out on.

It is. The airline is responsible for all expenses incurred in waiting for the next flight. However, the 'missed holiday' part wouldn't be covered by travel insurance.