I’ve just had my phone bill after a week in Spain last month and I’ve been charged over £20 for data roaming. This was a surprise as I checked before I went that I still had this on my contract.
However, after speaking to EE to query this, the add-on I actually have is just the ability to be able to purchase an extra roaming package. This is new to me, I’ve never known this process before.
Would anyone else checking their account also think on those screenshots that I already have it included? The man on the phone admitted it was confusing. I’m debating whether to email in or just leave it if the consensus is I should have known!