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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Phone shop broke my screen now want me to pay extra for repair

5 replies

Sunflower1650 · 28/07/2026 15:48

The camera on my iphone had a broken lens which caused damage to the actual camera. I took it to a local phone shop the other day (the type that does phone repairs and sells vapes). The man said he would replace the camera, I paid a deposit so he could order the part and that was that. The reason I went there is because they have really good reviews on Google in comparison to other local shops. I dropped the phone off this morning and went this afternoon to collect it. The phone had to be taken to pieces to install the new camera, and in the process the screen has cracked in several places and detached from the touch screen part. He said I will now need to pay £50 extra for the screen repair. I was obviously a bit annoyed at this and he said I should have known that this would be a risk when taking a phone to bits. I said I didn’t know this was a risk and if I did I probably wouldn’t have bothered getting it fixed and instead would have upgraded to another phone. His response was I either pay extra or he can hand me my phone back in pieces and somewhere else put it back together and repair the screen which will cost even more. He said they usually charge £140 for screen replacements so it’s a good deal?! I know there’s probably nothing I can do about this and it should be a lesson learnt to just take it to Apple in future. I just wanted to get some opinions on this?

OP posts:
Loulou4022 · 28/07/2026 16:59

I’m sure I didn’t pay £140 for a screen repair from the Apple shop so I think he’s taking the piss saying that! In theory you’re probably right and they should replace the screen or they should have been very clear that it was a possibility it may break and that you would have to pay separately for it!! However they sound like a one stop shop so I doubt you’ll get anywhere with them!

Edited to add- sorry it was a battery from Apple shop not the screen!

hotmumshit · 28/07/2026 20:14

Nah theyre taking the piss!

Friendlygingercat · 28/07/2026 20:38

Pay with a credit card and then do a charge back.

Sunflower1650 · 28/07/2026 20:58

Friendlygingercat · 28/07/2026 20:38

Pay with a credit card and then do a charge back.

Unfortunately they are cash only 😬

OP posts:
AzureLurker · 28/07/2026 21:06

Of course they are cash only. If it wasn't explained this may happen beforehand I don't think you should have to pay extra. Check your consumer rights online, as a service you are entitled to getting things sorted until you are happy.

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