AIBU to claim on Premier Inn "Good Night guarantee"?

[Thundercunts]

It's 27 degrees today in London. I'm staying at a Premier Inn. 9th floor. Window doesn't open. Air con is broken. We are here for 3 nights. Reported it on arrival last night. Was told someone would come and fix it. After waiting, no one came. DH went back to reception (they don't have phones in the room!) and reported again. He was told someone had fixed it. So he came back. Guess what - it wasn't fixed! At this point we were 1.5 hours in, it was after 11pm at night, and had young kids with us who had fallen asleep whilst waiting. We had to go to bed and suffer a shit night in stifling heat.
This morning I reported it again. The staff member told me we could move rooms. Great. Except we would need to do the move on our return as we had timed entry tickets for the event we were attending. Explained this to staff who said ok, should be fine. We'd be back at 9pm - made this clear.
So, on arrival back this evening I explained the whole thing again. Only to be told there was no room to move us to!
Long(er) story short, AIBU to want a refund for the 2 nights of our 3 night stay (been told we can move tomorrow). Its fucking disgustingly hot, there's 4 of us squished in to a small room with no opening window, and one (very shit) fan.
I actually want to cry! We are celebrating our first wedding anniversary tomorrow and I just want to go home! But the least I think should be offered is a full refund. I've read stories online from people being refused refunds under the guarantee for spurious reasons. So now I'm sat here hot, cross, and annoyed on other people's behalf!

I'd ask for 50 per cent off final bill.

I thought they’d ditched the guarantee. It seems to be on the website but I can’t access the T&Cs for it. Definitely worth complaining.

Was air con advertised as an amenity when you booked op?

You will be able to claim a refund if the hotel you stayed in advertised that it had aircon listed as a facility at the hotel when you booked. Definitely worth checking it from your booking info.

you might as well.

the 4 in the room bit is your own look out but if the room was sold with AC and it's not working then you have a legitimate claim. not sure it equates to the level of discount you are demanding but if you don't ask.....

It is listed as an amenity. My DH was very particular that whatever I booked must have air con. It was his only requirement!

You might hit a sticking point as you refused a room change when one was available .But shy bairns get nowt.

It would have ruined our trip with hundreds of pounds lost if we had been delayed leaving. There wasn't an alternative option.

They also didn't tell us moving later would be an issue. Just accepted what I said and told to return later.

I claimed under the good night guarantee, a few years ago though. That was for a room that was unbearably hot and it didn't even have aircon, 2 adults and 2 kids stuck in room with a window that opened barely an inch and a crappy useless fan. I got the money back. I didn't think I would as it didn't have aircon anyway, but it was awful. Try it, what have you got to lose?

I'd write a factual account to management, outlining the issues and what compensation you're asking for. 4 of you being in 1 room was your choice though I presume?

I used to stay in premier inns all the time for work and thankfully, never had such issues. New company and they put us in a cheaper chain. No air con, tiny desk fan, windows that opened 1inch at most. Absolutely dreadful so I sympathise.

Its fucking disgustingly hot, there's 4 of us squished in to a small room with no opening window, and one (very shit) fan.
I actually want to cry! Well the 4 of you in one room was your own choice tbh, you could have booked 2 rooms with one adult and one child in each. Mostly windows don't open for safety reasons which is common knowledge. If the air con was advertised and then unavailable of course you should receive a refund for that. What time in the morning did you leave? Couldn't you have gone earlier than the time you needed to leave in order to move rooms?

I claimed once and was rebuffed multiple times by email. I found the ceos email online and sent him a long email explaining and asking for the full refund.

10 days later the money was in my bank.

I booked a family room! You expect to have space for 4 in a family room. Instead it's a double bed with the other 2 beds directly next to it. So you have to climb over each bed or wriggle to the end to get off. If you wriggle to the end though, you end up in the suitcase as that's the only space for it to be unless we put them in the bathroom. Or block the front door! Basically, their family rooms are too small!

I claimed many years ago because the pillows were so awful I couldn't sleep well. I was there 2 nights but asked for 1 night's refund. They paid it without quibbling. But that was a long time ago.

I claimed recently on the good night guarantee and was surprised at how easy it was. My issue was a noisy fan - even when air con and bathroom light off. I was there 2 nights. They refunded me one night and the cost of breakfast for the 4 of us.

I claimed as the curtains didn’t shut properly. Refunded next day.

I just mentioned in passing to reception that the heating wasn't working. Not even considering a refund just so they could fix it for our second night. They refunded the first night without me asking under the good nights sleep guarentee. Was really impressed with the level of customer service in a budget hotel