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One to one benefit assessments

401 replies

Amazonjaunt · 18/07/2026 15:23

It would save money in the long run if all benefits claims had to be assessed one to one, surely?

OP posts:
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Amazonjaunt · 18/07/2026 23:27

inthequietofdawn · 18/07/2026 23:20

Again, what do you think that ‘extra layer’ from a one off F2F assessment by a random HCP who may not even know the condition let alone be able to assess the resultant functional impairment will provide that evidence from HCPs who are specialist in the person’s disability many of whom see the individual multiple times doesn’t?

If the evidence some of them are providing is as flimsy as a brief letter with very little detail (as described by a poster above) then the extra layer of assessment is necessary.

OP posts:
JohnofWessex · 18/07/2026 23:28

Paul Seddon from Vanguard designed a procedure that would allow Universal Credit to be claimed in person in one interview

needless to say the DWP turned him down

ShanghaiDiva · 18/07/2026 23:30

Amazonjaunt · 18/07/2026 23:24

I’m not saying the evidence is fake, but in some cases it is insufficient.

In which cases?
surely the first step is to ensure sufficient evidence is provided and request more if not. The forms I filled in for my dm were over 20 pages in total with an extra page for additional information if I wanted to dd something not covered by the questions.

inthequietofdawn · 18/07/2026 23:30

Amazonjaunt · 18/07/2026 23:27

If the evidence some of them are providing is as flimsy as a brief letter with very little detail (as described by a poster above) then the extra layer of assessment is necessary.

You have avoided the question.

And when there is a large amount of consistent evidence? Do you think it is necessary then? If so, what does it add? This is particularly the case for those paper-based assessments you have repeatedly posted about.

Kirbert2 · 18/07/2026 23:31

Bushmillsbabe · 18/07/2026 23:14

Yes, I agree. I'm not an expert, but if parents tell me they are going to put a claim in, I give them brief advice around putting in about 'needs' rather than focusing on diagnosis, giving time taken and frequency, thinking about how the amount of support is more than their older children at same age if applicable, putting in as much detail as possible etc.
When I used to do supporting statements I saw so many where people gave very short answers. Sometimes it's just having some prompts - I think for some families they are so used to supporting their child it feels normal to them they don't think to write all the extra stuff they are doing. Equally some families access online forums which tell them keywords of what to write.

My son was in hospital at the time I received his forms and I received excellent advice and was able to take notes from a hospital social worker who knew DLA inside out.

It's no wonder parents seek help online.

Paolaa · 18/07/2026 23:32

I'm not sure what a face to face with an hcp who wont have even heard of my illness would have gained the government in the way of security, over the letters from my medical specialist, among other evidence

ShanghaiDiva · 18/07/2026 23:32

Amazonjaunt · 18/07/2026 23:27

If the evidence some of them are providing is as flimsy as a brief letter with very little detail (as described by a poster above) then the extra layer of assessment is necessary.

Just one example then.
no other data
multiple posters on here have specified in detail how much documentation they have submitted to support a claim, but you choose to ignore that.

inthequietofdawn · 18/07/2026 23:32

Arthritis doesn’t magically disappear. Presumably that poster included information about medication. For arthritis is one of the conditions where the medication often indicates a level of need.

Bushmillsbabe · 18/07/2026 23:35

ShanghaiDiva · 18/07/2026 23:15

that Doesn’t answer my question. I said where evidence is provided by a doctor/hospital/list of medications etc ( not a brief medical letter) then what purpose does the face to face assessment serve?

If the evidence covers mobility and care needs across all the DLA/PIP domains in sufficient depth, then no a face to face assessment should be needed. However, medical reports rarely do that, therapy reports such as OT sometimes do.

A list of medications often tells you very little about how a person is managing day to day. 2 people with the same diagnosis, same meds, same x-rays etc may need completly different levels of support to get around, wash, cook etc based on lots of factors.

Kirbert2 · 18/07/2026 23:37

Bushmillsbabe · 18/07/2026 23:35

If the evidence covers mobility and care needs across all the DLA/PIP domains in sufficient depth, then no a face to face assessment should be needed. However, medical reports rarely do that, therapy reports such as OT sometimes do.

A list of medications often tells you very little about how a person is managing day to day. 2 people with the same diagnosis, same meds, same x-rays etc may need completly different levels of support to get around, wash, cook etc based on lots of factors.

It seems to work with DLA though? Face to face assessments have never been required for children.

Arran2024 · 18/07/2026 23:38

They tried that when PIP was first introduced. But so many people were being put through the process unnecessarily, at huge cost, they quietly moved away from that approach for those with long term conditions. One of my daughters has a learning disability and epilepsy. She is not able to work or live independently. Assessing her in person is unnecessary as we have loads of documentation - old ehc plans, school and college special needs placements, IQ report, letters of diagnosis and quarterly follow ups....they don't need to see her as well.

ShanghaiDiva · 18/07/2026 23:41

Bushmillsbabe · 18/07/2026 23:35

If the evidence covers mobility and care needs across all the DLA/PIP domains in sufficient depth, then no a face to face assessment should be needed. However, medical reports rarely do that, therapy reports such as OT sometimes do.

A list of medications often tells you very little about how a person is managing day to day. 2 people with the same diagnosis, same meds, same x-rays etc may need completly different levels of support to get around, wash, cook etc based on lots of factors.

The medical evidence, list of medication is only one part of the documentation submitted. Details of support needed is also submitted. Having face to face assessments is no doubt expensive, so surely the goals is to ensure comprehensive evidence is submitted and that the type of form claimants complete is able to capture all that evidence.

Bushmillsbabe · 18/07/2026 23:45

inthequietofdawn · 18/07/2026 23:32

Arthritis doesn’t magically disappear. Presumably that poster included information about medication. For arthritis is one of the conditions where the medication often indicates a level of need.

That was me. By co-incidence DH has the same type of inflammatory arthritis as me. He is on higher doses than me, not because he is more severe, but because he tolerated it much better than me. I really struggled with the side effects of nausea, frequent infections, brain fog etc, and had to reduce my dose. Due to this I am I'm in more pain/more limited than him, take more pain meds etc. His blood test results look worse than mine abd aren't always reflective of disease processes/needs.

And auto immune arthritis can go through phases of remission and activation where it's worse and better. Mine was triggered by my 2nd pregnancy. I have had phases where I'm almost fine, and phases where I can barely walk around my house. Which does lead to issues with a 1 off assessment as my award could vary between nothing and high depending when it happens. I'm not sure what the answer is, but I'm not convinced the current system is working well.

inthequietofdawn · 18/07/2026 23:50

Bushmillsbabe · 18/07/2026 23:45

That was me. By co-incidence DH has the same type of inflammatory arthritis as me. He is on higher doses than me, not because he is more severe, but because he tolerated it much better than me. I really struggled with the side effects of nausea, frequent infections, brain fog etc, and had to reduce my dose. Due to this I am I'm in more pain/more limited than him, take more pain meds etc. His blood test results look worse than mine abd aren't always reflective of disease processes/needs.

And auto immune arthritis can go through phases of remission and activation where it's worse and better. Mine was triggered by my 2nd pregnancy. I have had phases where I'm almost fine, and phases where I can barely walk around my house. Which does lead to issues with a 1 off assessment as my award could vary between nothing and high depending when it happens. I'm not sure what the answer is, but I'm not convinced the current system is working well.

Obviously medication isn’t the whole story and there are reasons why some don’t take more, but medication is used as part of the judgement. For example, someone on e.g. Fentanyl patches clearly has a significant problem with pain which will impact functioning.

Remission doesn’t mean the condition disappears though.

I didn’t mention blood tests.

Bushmillsbabe · 18/07/2026 23:54

Kirbert2 · 18/07/2026 23:37

It seems to work with DLA though? Face to face assessments have never been required for children.

Children often have access to more comprehensive evidence, as children's services are much better funded than adults, and as go through diagnostic process usually in childhood. There is also a part in the DLA forms where put a medical reference. As a therapy team we used to get lots of calls from DWP asking us to verify info put on form by parents, and that works in paediatrics as children usually have a named physio/OT/SLT/paediatrician etc who knows them well enough - I have children on my caseload I have known for 10 years+. In adult services it's much harder. I can't ever get a call back from my consultant, so I doubt dwp would have much luck. But my daughters paediatrician consistently gets back to me within a few days. That's why face to face isn't needed in paeds/DLA assessments.

pointythings · 18/07/2026 23:55

Amazonjaunt · 18/07/2026 23:24

I’m not saying the evidence is fake, but in some cases it is insufficient.

Where do you stand on the idea that there should be a list of conditions where barring miraculous medical advances, there should be a completely light touch regime? I'm talking Down Syndrome, missing limbs, neurodegenerative conditions like Parkinsons, MS and Huntington's. These are all conditions which will either not change or worsen, and currently we are wasting a fortune on reassessing these people. That's a lot of money that could be saved.

FWIW the picture painted by a pp on the ease of getting PIP is not one I recognise. My DS has a 10 year award - he had an online assessment, but he also spent 4 hours uploading the stack of medical information from cardiologists, neurologists, orthopaedic specialists, gastro-enterologists, physiotherapists, pain specialists - you name it, he had it. And no, he isn't ever going to get better. He was lucky that his assessor was a specialist in the major areas where he had his health issues.

inthequietofdawn · 18/07/2026 23:59

Bushmillsbabe · 18/07/2026 23:54

Children often have access to more comprehensive evidence, as children's services are much better funded than adults, and as go through diagnostic process usually in childhood. There is also a part in the DLA forms where put a medical reference. As a therapy team we used to get lots of calls from DWP asking us to verify info put on form by parents, and that works in paediatrics as children usually have a named physio/OT/SLT/paediatrician etc who knows them well enough - I have children on my caseload I have known for 10 years+. In adult services it's much harder. I can't ever get a call back from my consultant, so I doubt dwp would have much luck. But my daughters paediatrician consistently gets back to me within a few days. That's why face to face isn't needed in paeds/DLA assessments.

Some don’t but there are plenty of PIP claimants who have extensive evidence though. They don’t need a F2F assessment and it won’t add anything.

PIP do sometimes contact HCPs claimants put on the form. Some claims do get evidence via this route.

Bushmillsbabe · 19/07/2026 00:02

inthequietofdawn · 18/07/2026 23:50

Obviously medication isn’t the whole story and there are reasons why some don’t take more, but medication is used as part of the judgement. For example, someone on e.g. Fentanyl patches clearly has a significant problem with pain which will impact functioning.

Remission doesn’t mean the condition disappears though.

I didn’t mention blood tests.

No it doesn't mean it's dissapeared, but it means that it's very well managed to a point where there is minimal impact on a person's day to day life, and at this point and if this sustained, the person wouldn't then qualify for PIP.

pointythings · 19/07/2026 00:08

Bushmillsbabe · 19/07/2026 00:02

No it doesn't mean it's dissapeared, but it means that it's very well managed to a point where there is minimal impact on a person's day to day life, and at this point and if this sustained, the person wouldn't then qualify for PIP.

That can happen for some conditions, but not for all. And it also depends on what you define as 'minimal impact'.

My dad had Parkinsons. It was in the Netherlands, not here, and he had money. But in the early and intermediate stages he could literally be fine at 10 am and completely falling apart an hour later. How do you assess that, aside from accepting that the trajectory will always be towards ever decreasing ability to live an independent functional life? Not everyone is Michael J Fox. Ultimately the aim has to be to maximise someone's ability to have quality of life, not to penny pinch.

inthequietofdawn · 19/07/2026 00:14

Bushmillsbabe · 19/07/2026 00:02

No it doesn't mean it's dissapeared, but it means that it's very well managed to a point where there is minimal impact on a person's day to day life, and at this point and if this sustained, the person wouldn't then qualify for PIP.

I didn’t say functional impairment doesn’t change. My post said the condition disappear. Two different things.

inthequietofdawn · 19/07/2026 00:17

pointythings · 19/07/2026 00:08

That can happen for some conditions, but not for all. And it also depends on what you define as 'minimal impact'.

My dad had Parkinsons. It was in the Netherlands, not here, and he had money. But in the early and intermediate stages he could literally be fine at 10 am and completely falling apart an hour later. How do you assess that, aside from accepting that the trajectory will always be towards ever decreasing ability to live an independent functional life? Not everyone is Michael J Fox. Ultimately the aim has to be to maximise someone's ability to have quality of life, not to penny pinch.

In order to be judged as able to do something you have to be able to do it reliably. That is: safely, to an acceptable standard, repeatedly (means as often as the activity being assessed is reasonably required to be completed) and in reasonable time (no more than twice as long as normal). If you can, for example, manage toilet needs unaided at 10am but not at say 11am and 2pm, you cannot actually manage toilet needs unaided for the purpose of PIP.

Bushmillsbabe · 19/07/2026 00:18

inthequietofdawn · 19/07/2026 00:14

I didn’t say functional impairment doesn’t change. My post said the condition disappear. Two different things.

Yes, I know, but for the purposes of this discussion, functional impairment is what's actually relevant, not the condition.

inthequietofdawn · 19/07/2026 00:19

Bushmillsbabe · 19/07/2026 00:18

Yes, I know, but for the purposes of this discussion, functional impairment is what's actually relevant, not the condition.

My post didn’t say otherwise.

LilyBunch25 · 19/07/2026 00:25

Amazonjaunt · 18/07/2026 23:11

A poster above is receiving 60k over ten years based on one very brief medical letter containing few details and what she herself has written on a form. I don’t doubt she’s been honest, but not everybody would be and an extra layer of assessment is therefore necessary.

How does that answer the question?

Bushmillsbabe · 19/07/2026 00:26

pointythings · 19/07/2026 00:08

That can happen for some conditions, but not for all. And it also depends on what you define as 'minimal impact'.

My dad had Parkinsons. It was in the Netherlands, not here, and he had money. But in the early and intermediate stages he could literally be fine at 10 am and completely falling apart an hour later. How do you assess that, aside from accepting that the trajectory will always be towards ever decreasing ability to live an independent functional life? Not everyone is Michael J Fox. Ultimately the aim has to be to maximise someone's ability to have quality of life, not to penny pinch.

It would be looked at as an average and over an extended period. When I had my online PIP assessment I was asked to describe my best days and how often they were, my average days and how often they were, and my worst and how often, to build up a picture.

And I'm not taking about penny pinching, but knowing there is a limited amount of money, how do we ensure it gets to those who most need it, and as quickly as possible? The system is so overwhelmed, I have seen struggling families wait way too long, families with severe needs be declined and some pay for reports which 'stretch' the truth, been asked to write untruths in DLA forms and seen families not apply as 'someone else needs it more than us', or because the forms feel too overwhelming. As I said, I don't know what the solution is, but after 20 years in paediatrics I feel something needs to change.