People looking round our hotel room?

[Randomchat]

Staying in a lovely 5* hotel for 2 nights. Total treat, it's lovely.

Yesterday we went out for the day. Came back around 3pm and there were hotel staff in our room showing people around. They wanted to book the place for a wedding. They were right in the room, the woman was in the bathroom looking around. The man had opened the wardrobe.

I asked them immediately to leave and they did but they took their time about it, actually standing by the door commenting on how the room was a bit small. I nearly had to push them out and close the door.

We spoke to the reception staff later and they said it's common to let people look around occupied hotel rooms.

Really? Is this common? Right in the room opening wardrobes, not just putting their heads round the door for a quick look?

We got offered a free drink to compensate.

It's still bugging me this morning. I want to go to reception and make clear to them that no-one is to go in our room. Dh says I'm making a fuss. Cleaners go in there every day so this is no different.

I'm interested to hear if this is indeed normal and I'm over-reacting by being bothered by it?

I'll be wondering all day if someone is looking round our bedroom.

I would fiel a complaint with the hq. And I would write a review on every review website. This is not ok in anyway.

Hell to the no, the hotel room is yours for duration of your booked and paid for stay. The only people entering should be cleaning staff. It was a massive security risk allowing random people in off the street whilst your things are in the room. I’d be furious and dumbfounded. Good for you for chasing this up. I’d leave a not so positive review once your home too.

Enjoy the rest of your stay. I hope you have a wonderful time.

Hi, im a travel agent who often goes to see hotels. Standad practice is for whoever is showing us round to knock on the door, ensure it isnt occupied (as in it is a room that no guests have) and then we enter. No way would a hotel ive ever looked around show us an occupied room! Ive looked around 3-5 and it is the same accross the board. Weve ven had 'I cant show you xxx type of room as they are all full'. I would be raging and making a massive fuss

I stay in a lot of fancy hotels (work not stealth boast) and I’ve never had this. Unless I want room cleaned I put the do not disturb sign on.

I would not be happy in your shoes, well done for speaking to manager.

I would be absolutely furious. A free drink does not cut it as compensation!

I'd have been horrified! That's your private space. Yes it gets cleaned but that's hotel staff in to perform a function, not total randomers!

i would make a complaint to manager of the hotel or to corporate in writing. Not just speak to reception

Pls tell us which hotel this is OP, so that we can avoid it

It is not Reception you should be talking to, but the Manager. I would be demanding to see him/her right now. What happened is completely unacceptable on so many fronts.

Enjoy your stay, and try and get the most out of it.
I would make a formal complaint that it happened in the first place and that it wasn’t satisfactorily resolved with the offer of a drink. I would feel violated and going into the wardrobes and bathroom is putting your possessions at risk. I’d expect at least a full dinner with drinks, or a reimbursement of one nights charge. If there isnt a massive gift basket and voucher when you return to your room, try again with reception.
do not do any public reviews til it is resolved to your satisfaction.

I'd be putting a huge complaint in. They should have at least warned you, especially as your belongings would have been visible.. shocking 😯

Weddings are where hotels make the big money. They are so obsessed with potential future customers that they neglect the ones they actually have. Says a lot about the culture of the company.

No it's far from normal. It would be bad enough if they'd just put a head around the door but fully in the room - I'd expect that night refunded.

This would be unacceptable in any class of hotel but a 5* should know better than to offer a crappy drink.

That is absolutely unacceptable. I would put in a complaint and ask for a discount.

I've stayed in a lot of hotels in my life and this has never happened to me. I would have assumed they need to ask for permission first, as you might have wanted to remove anything embarrassing or expensive.

I would be annoyed too. Cleaners are totally different as you know they will be coming in so it's agreed really.

Hold out for dinner and drinks @Randomchat and tell the manager that is what you feel would be appropriate compensation!

If I'm only away for a day or two it's likely that I might have MORE important/expensive stuff, not less as I'd often be travelling for work and have my laptop, important docs, fleet car keys etc. Given it's a naice hotel lots of people might bring their best jewellery or designer clothes/bags etc. Whereas if I was on a week's holiday in the sun I'd be more likely to bring cheaper casual outfits. OP could have been an overseas visitor with a passport. Even if she wasn't most people have things like wallets and car keys that it would be reasonable to assume would be safe to leave in their room.

Besides which it's irrelevant, it doesn't matter how much anybody's stuff is worth, or how personal/impersonal their effects are, the whole point of paying for a door with a lock is that nobody should be wandering around in it!

It's disgusting, I would be quite mad.

Didn't you get the humour of didntlikeanyofthesuggestions? 😆

Hell no, she needs to demand proper financial compensation!

Exactly

It also says a lot about their culture that they consider a free drink enough to fob off the lesser spenders - relative to a wedding that is - but imagine being there when weddings are actually happening and expecting any level of service

it think @didntlikeanyofthesuggestions was joking

Well done speaking to the manager. Don't let them get away with it just a free drink. List all the risks and breach of privacy you have been subjected to.

You deserve proper compensation.

I always put do not disturb on, because housekeeping could come in anytime, so from the point of view of someone seeing you undressed, the principle is the same-if you don't want anyone coming in, you put up the sign.
But security is another issue. And if they want to be allowed to show the room, they should check with you-I would be fine if they asked and agreed a time for couple A to view. What you describe is not ok.

Was this in the UK?

In any case I'd be asking to speak to the hotel manager. Totally unacceptable.