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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be annoyed at disruption in a theatre show?

455 replies

shouldwejust · Today 12:08

I appreciate that this is a nuanced topic, and that there possibly isn’t a right answer.

Recently I went to watch a show in the theatre that I had been looking forward to for months. The tickets were my birthday present and something I can’t usually afford, so definitely a one off treat.

Throughout the whole show, a man who had severe disabilities was shouting out and yelling. He didn’t stop at all and continuously made very loud and disruptive noises.

It completely took me out of the show, meant I struggled to concentrate and was just annoyed!

I fully appreciate that everyone in society has a right to enjoy things, and perhaps this man was looking forward to the show just as much as me! But, I don’t think that it’s fair that he disrupted the show for the entire rest of the audience who had also paid a lot to be there.

I don’t know what the solution is to be perfectly honest. That his carer removed him when he was being disruptive? That he attended one of the “autism friendly” screenings that are expected to have more disruption?

When I said this to my partner he was shocked and said that basically we should just accept that our show was ruined for his enjoyment, as that is being inclusive. I don’t feel that inclusivity should come at the cost of everyone else?

I appreciate that I may be told I am being unreasonable here but I’d like to hear other people’s opinions here

OP posts:
AlcoholicAntibiotic · Today 17:13

WiddlinDiddlin · Today 17:11

Except:

1 - He had asked NOT to be seated near a microphone
2 - The whole audience had been informed as to the situation and what might happen and why.

Reasonable accomodations.

Not his fault, or the men on the stage, that his request and assurance, that he would not be sat next to a microphone was not honoured.

He also wasn't there simply to enjoy the show, but because he was a part of it, as a nominee for an award.

Er oh and the audience weren't people who had paid significant sums to attend, they were either there for free or in fact, paid to be there.

So really, not at all comparable to someone who cannot behave in an appropriate way for the event, being at an event people have paid significant sums to attend, wrecking the event for everyone else.

And he also left early when it became clear that they hadn’t done what he’d asked for in terms of adjustments.

WillThingsEverBeFergaliciousAgain · Today 17:14

IdentifyingAsAWoollyMammoth · Today 17:08

@WillThingsEverBeFergaliciousAgain you'd better tell the National Autism Society their advice to theatres is legally incorrect then.

https://www.autism.org.uk/advice-and-guidance/going-out-leisure-and-travel/going-to-the-theatre/theatres

Edited

How does their advice differ from what I said?

ThreadGuardDog · Today 17:16

aliceyyyy2654 · Today 16:57

Yet again you have failed to read and understand properly. Your lack of comprehension skills is outstanding.

Under UK law a private venue does not have to permit behaviour which prevents the service they are providing to others being done in the intended way. That includes removing those with disabilities if their behaviour is disruptive.

I understand you do not like it but that is the law.

Massively over simplified. Theres something called the proportionate means test.

Removing a disabled person because of a disability related disruption amounts to discrimination arising from disability, so for that to be legal it must pass a strict legal test.

The venue must have a valid reason for the removal, such as preventing genuine physical harm, protecting the safety of other guests (which does not include noise disruption) , or preventing severe damage to property. The removal of the person must be the only reasonable way to achieve that aim. If the venue could have handled the disruption by making a minor accommodation, for example, moving the person to a quieter area, allowing a carer to assist, or making other small adjustments, then removing them is very likely illegal.

Before resorting to removal, service providers are legally obligated to anticipate the needs of disabled customers. If an individual is causing a disruption such as involuntary vocal tics, stimming, or physical tics the venue needs to consider whether the disruption is a safety threat or simply an inconvenience to other patrons, and properly explore whether alternative accommodations can be provided

If a venue simply asks the disabled person to leave as a result of complaints, without attempting to accommodate or appropriately de-escalate the situation, then there may be strong grounds to bring a claim for disability discrimination.

I have to say that as a disability outreach worker, in my experience most carers and disabled people themselves who recognise that their behaviours as a result of disability may cause inconvenience to others, would check with the venue first so that any problems can be anticipated. The fact that this person was disruptive may well not be down to any fault of their own, but may well be a failure of the venue to recognise the problem and properly accommodate for it if they have been pre advised.

Sorry to disappoint all those people who would exclude those with ‘inconvenient’ disabilities, but you can’t just yank a disabled person out of their seat and throw them out. That’s discrimination.

BootsOnAshes · Today 17:19

People want to enjoy the show, no one wants a screaming person ruining their show.

Did the disabled person even understand the show and what's going on? Can they truly understand and comprehend the theatre show?

ThreadGuardDog · Today 17:20

BootsOnAshes · Today 17:19

People want to enjoy the show, no one wants a screaming person ruining their show.

Did the disabled person even understand the show and what's going on? Can they truly understand and comprehend the theatre show?

Oh for fuck’s sake. Just because someone has tics they can’t control doesn’t mean they have a learning disability. Jesus.

SENsupportplease · Today 17:23

My relative adores football, absolutely loves it with a passion. He cannot cope with loud noises or strangers. Therefore he cannot go to a live football game. No one has the funds to book him a private box to himself. He just can’t go.

We have to accept that. It should be the same the other way round. My cousin can’t go because it would be bad for him, and if someone can’t go because they would spoil it for most others there, then they can’t go either.

ThreadGuardDog · Today 17:23

AlcoholicAntibiotic · Today 17:13

And he also left early when it became clear that they hadn’t done what he’d asked for in terms of adjustments.

Not to mention that the BBC, despite a time delay in broadcasting, chose to broadcast the event in full. The amount of online abuse this poor man took because of his disability was horrendous.

ThreadGuardDog · Today 17:23

SENsupportplease · Today 17:23

My relative adores football, absolutely loves it with a passion. He cannot cope with loud noises or strangers. Therefore he cannot go to a live football game. No one has the funds to book him a private box to himself. He just can’t go.

We have to accept that. It should be the same the other way round. My cousin can’t go because it would be bad for him, and if someone can’t go because they would spoil it for most others there, then they can’t go either.

Why haven’t you contacted the venue to see if they can make reasonable adjustment for him ?

TheGreatDownandOut · Today 17:26

ThreadGuardDog · Today 17:23

Why haven’t you contacted the venue to see if they can make reasonable adjustment for him ?

How would they make a reasonable adjustment for someone who can’t cope with strangers or loud noises at a football match?

aliceyyyy2654 · Today 17:26

ThreadGuardDog · Today 17:16

Massively over simplified. Theres something called the proportionate means test.

Removing a disabled person because of a disability related disruption amounts to discrimination arising from disability, so for that to be legal it must pass a strict legal test.

The venue must have a valid reason for the removal, such as preventing genuine physical harm, protecting the safety of other guests (which does not include noise disruption) , or preventing severe damage to property. The removal of the person must be the only reasonable way to achieve that aim. If the venue could have handled the disruption by making a minor accommodation, for example, moving the person to a quieter area, allowing a carer to assist, or making other small adjustments, then removing them is very likely illegal.

Before resorting to removal, service providers are legally obligated to anticipate the needs of disabled customers. If an individual is causing a disruption such as involuntary vocal tics, stimming, or physical tics the venue needs to consider whether the disruption is a safety threat or simply an inconvenience to other patrons, and properly explore whether alternative accommodations can be provided

If a venue simply asks the disabled person to leave as a result of complaints, without attempting to accommodate or appropriately de-escalate the situation, then there may be strong grounds to bring a claim for disability discrimination.

I have to say that as a disability outreach worker, in my experience most carers and disabled people themselves who recognise that their behaviours as a result of disability may cause inconvenience to others, would check with the venue first so that any problems can be anticipated. The fact that this person was disruptive may well not be down to any fault of their own, but may well be a failure of the venue to recognise the problem and properly accommodate for it if they have been pre advised.

Sorry to disappoint all those people who would exclude those with ‘inconvenient’ disabilities, but you can’t just yank a disabled person out of their seat and throw them out. That’s discrimination.

Edited

Hence why I said it was nuanced.

IStillHearTheWaves · Today 17:26

shouldwejust · Today 12:11

FWIW we have a family friend who is severely disabled and we wouldn’t take them to an event where they would disrupt everyone else, or we would make provisions to leave if it became too much etc

Same here, it's just appropriate.

Had a similar situation a couple of years ago in the West End but staff dealt with it discreetly and the person left, I assume, as the disruption stopped.

SENsupportplease · Today 17:26

Waviar · Today 14:44

Cool so I’m autistic myself. I get highly triggered (I hate using this word but it fits the best) by loud, sudden and inappropriate noises. I also follow rules and get upset when others don’t. Due to my disability, I am now excluded from that theatre show. That person being included excludes me. I absolutely could not tolerate that noise. I would have ended up with my hands over my ears and if forced to stay would have probably been rocking and humming to myself to block it out. (I wouldn’t let it get that far I would just have removed myself first). So I’m really glad you’re happy to exclude me on the basis of my disability. (FYI, I would happily attend a “silent only autistic friendly” version for those people like me. I’d rather than in all honesty.

I would love that sort of version
No whispering
no rustling
no packets
no leaving to go to the loo outside of interval

ThreadGuardDog · Today 17:26

TheGreatDownandOut · Today 17:26

How would they make a reasonable adjustment for someone who can’t cope with strangers or loud noises at a football match?

No clue. But that’s for the venue to decide. And legally they have to consider it.

TheGreatDownandOut · Today 17:28

SENsupportplease · Today 17:26

I would love that sort of version
No whispering
no rustling
no packets
no leaving to go to the loo outside of interval

Edited

I saw a few suggestions at theatres putting on ‘quiet’ performances, which I took to mean that the audience can’t make excessive noise. I thought that all standard performances are surely ‘quiet’ ones on that basis?

Imdunfer · Today 17:28

WillThingsEverBeFergaliciousAgain · Today 16:03

Exactly. People can't put up with a disabled person for a couple of hours and think it's fine to tell them to bugger off, not realising that everyone does it and then the persons life is restricted to nothing.

Then call people sharing their lived experience obtuse for not agreeing .

The ableism on MN gets worse by the day. And those telling me I'm obtuse can't see the hypocrisy in their own words.

This kind of exaggeration doesn't help the discussion at all.

The location was relevant, and asking people who can't stop shouting out not to attend a standard performance of a play doesn't mean they can't go out at all.

Most of us on this thread are perfectly capable of agreeing that it isn't fair to other people to attend a standard performance of a play if you can't stop shouting and it isn't fair to exclude those people from a theme park, a supermarket, an all action film or an aeroplane, as examples among many.

I'm sorry if you personally meet a lot of people who make you feel unwelcome, but crying "ablist" about the comments on this thread doesn't help you.

TheGreatDownandOut · Today 17:28

ThreadGuardDog · Today 17:26

No clue. But that’s for the venue to decide. And legally they have to consider it.

Edited

And if they say there’s nothing they can do?

SENsupportplease · Today 17:30

BoredZelda · Today 14:47

My daughter is in the same position. People with autism can be problematic to her because of her autism. But, she accepts that sometimes she will have to deal with it, because she understands excluding disabled people is a shitty thing to do.

What if she can’t though? This man in the theatre obviously couldn’t make a choice about his noise, some autistic people can’t “deal with it”

ProudCat · Today 17:30

Disabled people exist. We can't just erase them when we think they're being 'inconvenient'.

BootsOnAshes · Today 17:30

ThreadGuardDog · Today 17:20

Oh for fuck’s sake. Just because someone has tics they can’t control doesn’t mean they have a learning disability. Jesus.

The person in OP's post seems like they have learning disabilities.

BringBackCatsEyes · Today 17:31

TheGreatDownandOut · Today 17:26

How would they make a reasonable adjustment for someone who can’t cope with strangers or loud noises at a football match?

For starters it would have be recognised as a disability.
I suppose one of the luxury hospitality boxes might work. If that person can't cope with seeing strangers then I don't think a football stadium would be expected to be able to accommodate them.

BringBackCatsEyes · Today 17:32

BootsOnAshes · Today 17:30

The person in OP's post seems like they have learning disabilities.

OP says "Throughout the whole show, a man who had severe disabilities was shouting out and yelling. He didn’t stop at all and continuously made very loud and disruptive noises."

You cannot tell from that description what intellectual capacity the man has.

Livelovebehappy · Today 17:33

WillThingsEverBeFergaliciousAgain · Today 12:21

They weren't unreasonable to stay and enjoy the show.

You aren't unreasonable to be annoyed.

It's part of living in a society which is, thankfully, inclusive (or getting there anyway).

Complain to the theatre and get a refund on your ticket.

Theatres are struggling. You think that they should refund majority theatre goers, just in the name of inclusion? As long as one person, the disruptive one, enjoyed the show, then the theatre should suck it up and suffer a huge loss in revenue, possibly ending the night with a negative balance? Okay……..

ThreadGuardDog · Today 17:33

Imdunfer · Today 17:28

This kind of exaggeration doesn't help the discussion at all.

The location was relevant, and asking people who can't stop shouting out not to attend a standard performance of a play doesn't mean they can't go out at all.

Most of us on this thread are perfectly capable of agreeing that it isn't fair to other people to attend a standard performance of a play if you can't stop shouting and it isn't fair to exclude those people from a theme park, a supermarket, an all action film or an aeroplane, as examples among many.

I'm sorry if you personally meet a lot of people who make you feel unwelcome, but crying "ablist" about the comments on this thread doesn't help you.

There is another angle to this. As a disability outreach worker, many times I assisted with similar problems by contacting venues on behalf of clients. It’s my experience that rather than risk disruption, carers or the disabled person themselves will reach out to a venue in advance to explain the problem and ask if there are any reasonable accommodations to be made.

Everyone here is assuming that this didn’t happen. IME that’s not the case - disabled people don’t just rock up at a venue and not care whether their disability related behaviour is going to inconvenience others. Neither do their carers. That’s just an ignorant assumption on the part of people who have no clue what it’s like to live with this kind of disability. I’d wager that what’s happened here is that the venue have been informed and have agreed to make accommodations which have magically disappeared on the day. Happens all the time. Doesn’t stop the ignorant from assuming it’s all the fault of the disabled person and blaming them for trying to live their lives.

TheGreatDownandOut · Today 17:34

ProudCat · Today 17:30

Disabled people exist. We can't just erase them when we think they're being 'inconvenient'.

Nobody is arguing for erasing disabled people, calm down.

MaidMiriam · Today 17:35

StandingDeskDisco · Today 13:08

Maybe we should just lock away
daft exaggeration weakens your argument

all people with disabilities
You can't lump together all disabilities. Each one, for each person, is different.

so we don’t ruin the enjoyment of people lucky enough to be born without any?
If a person's disability means they make loud and disruptive noises throughout a theatre performance, they are not just ruining it for non-disabled people, they are also ruining it for people with various other disabilities, such as wheelchair users who don't have a learning disability, blind or partially sighted people who rely on listening more, partially deaf people who can't cope with ongoing background noises, people with autism who can't cope with sudden loud noises, etc. etc.

Someone who makes continual loud noises should not be in a standard theatre performance. It really is that simple.

Absolutely this!

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