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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be cheesed off with Universal Credit entry fees?

1000 replies

MaturingCheeseball · 28/06/2026 11:43

I know it’s been done before, but…

I thought I’d like to visit Chatsworth House with (teenage) dd. The cost is £33 each PLUS parking at £7.50. So £73.50.

Then I saw the universal credit/pension credit/pip etc price. THREE POUNDS. And free parking! So £6.00 for two adults (age 17+).

I do not have 12 times as much money as someone on these benefits. I doubt many people do. I’m not begrudging the disadvantaged a day out, but come on! The price differential is ludicrous.

When I saw the £73 price I just decided we couldn’t go, and so be it. But upon seeing the potential for a £6 entry, it made me feel mugged off.

OP posts:
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9
Lexibletheflexible · 28/06/2026 19:18

JustTryingToBeMe · 28/06/2026 19:09

I would see a special fee for PiP as very different from a special entry fee for someone on UC. They are not the same thing at all.

Why when you could be on a high income and on PIP, or is that your point? It makes more sense to have it for UC than for PIP?

ColourThief · 28/06/2026 19:19

This reply has been deleted

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Lexibletheflexible · 28/06/2026 19:19

Pinepeak2434 · 28/06/2026 19:17

If I were on UC I don’t think I would buy the tickets at Hampton Court, because you can’t upload proof of UC online and have to show it in person. It feels quite outdated, and I can imagine it might be uncomfortable for some people similar to how free school meals used to be handled in the ’90s, when things weren’t as discreet as they are now.

It's no different to showing a boarding pass or something on your phone.

DontBuyAnotherBook · 28/06/2026 19:21

MyArtfulGreySloth · 28/06/2026 18:34

They can’t just claim it and do nothing, they would have to show they are actively looking for work for 30 hours a week at least, attending interviews and courses plus sessions with their job coach at the job centre.

They can if partner earns the amount needed.

MaturingCheeseball · 28/06/2026 19:21

FWC2026 · 28/06/2026 19:16

You knew exactly how the thread would turn out, the way they always do.

people have given you several ways to get discounted tickets (& not by going on benefits) if that was really your issue, you'd have thanked them for that.

I have thanked a poster. Thank you for your snide and unpleasant contribution.

OP posts:
Pinepeak2434 · 28/06/2026 19:21

Lexibletheflexible · 28/06/2026 19:19

It's no different to showing a boarding pass or something on your phone.

Of course it is, I think you’ve totally missed my point.

musicandmen · 28/06/2026 19:22

sweetlyandsoftly · 28/06/2026 17:38

Making cultural/historical/educational experiences more accessible for lower income families is not a bad thing in my opinion. I’m quite happy (I’m on a relatively low income) to pay a bit more for entry to these places because of that.

My niece (19 year old single parent, born and raised on a council estate, wears a lot of tracksuits… please go ahead and clutch your pearls) has used these discounts for days out to stately homes, country parks, play centres, and farms/zoos etc. If she had to pay full price she probably wouldn’t be able to take my great-niece to these places and would most likely be judged for that.

So for example Chester zoo do £1 tickets for people on UC so family of 4 £4 for my family of 4 to go £119. Surely it would be better somewhere in the middle. So £10 for UC £20 for not! So double the price rather than 29 times the price!!

i don’t think anyone begrudges lower income getting discount but it does feel like others are then paying for it with inflated prices

BackToLurk · 28/06/2026 19:24

Valpolichella · 28/06/2026 19:15

Well probably the ones you thought I should be grateful for???? Since I too am not in receipt of any benefit?

I’m not complaining about other people receiving concessionary tickets. I’m not complaining about paying tax.

Valpolichella · 28/06/2026 19:27

This reply has been deleted

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It is this attitude that will see Reform win at the next General Election. God help us all then.
It is NOT “spite” or “jealousy”. Can’t you read the room? It is difficult economic conditions, increased taxes for workers and increased benefit payments. Whether or not you agree with it, it is ALWAYS going to create division.

HumberSquid · 28/06/2026 19:27

ChickenBananaBanana · 28/06/2026 11:46

I know right? If it's so easy and fun to be reliant on benefits why complain on here when you could just claim yourself?

Well we cant all claim can we? Some sad fuckers need to pay the tax to keep the rest in benefits.

GiaGia16 · 28/06/2026 19:27

Pickledonion1999 · 28/06/2026 18:37

Probably not a great business model. Paying £33 whilst others are getting it for £3 would put me off going altogether tbh. If I took my dd that would be almost a day's pay just to get in.

Edited

Same. I wouldn’t.

MaturingCheeseball · 28/06/2026 19:28

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

The spiteful posters are the ones attacking anyone - including me - raising the issue.

I am delighted to see disabled children’s families receiving a boost, and indeed those low-income households who would not normally visit a cultural attraction (although sadly those might be few) but the breadth of entitlement at Chatsworth is a bit eyebrow-raising. Pension credit? Hrrrmph. Anxiety? Hrrrmph. I know people in both those categories and the £3 ticket for them is a big no from me if I’m required to pay £33.

OP posts:
NoEffingWay · 28/06/2026 19:28

Because when my husband was close to dying for nearly a year and he was on benefits, we went to Chatsworth and had a very rare day out, we couldn’t afford to buy a drink in the cafe when we were there, and had to sacrifice some of the food budget that month to afford the petrol, but for s brief period of time, we could pretend to be a normal family for a few hours.

FWC2026 · 28/06/2026 19:28

Viviennemary · 28/06/2026 14:20

If it's too dear for you then don't go. I don't believe in these subsidised entries so I wouldn't support this. Fair enough a pound or two discount. But lots of people outpriced so some can get it dirt cheap - just no.

Of course you don't support it, that's no surprise.

However, given no one's asking for, or needs, your support to offer a discount on their entry fee it's irrelevant.

the standard ticket prices are NOT subsidising the discounted ticket prices. The revenue generated from the discounted prices (& additional expenditure) are in ADDITION to the other ticket sales.

Valpolichella · 28/06/2026 19:28

BackToLurk · 28/06/2026 19:24

I’m not complaining about other people receiving concessionary tickets. I’m not complaining about paying tax.

Edited

And I have complained about neither? And yet you still invoked my “privilege”?

Arran2024 · 28/06/2026 19:28

I thought UC discounts were designed to widen access ie attract lower income families, people from certain ethnic groups who might never think of going there. Not about giving people on UC a discount per se but getting them to visit in the first place. In that respect UC is just being used as a broad brush to attract this group.

I'm a member of Kew Gardens. It always seems pretty middle class there tbh. I can see why they want to widen the visitor base. It costs 85p per ticket!

Shock horror they have low prices for people on UC AND asylum seekers. They also offer small discounts to people who live in local postcodes.

I wonder how many people use it.

NoEffingWay · 28/06/2026 19:30

Apologies for being a massive scab on society, and fwiw, it was painfully awkward to stand at the reception desk and prove we were on benefits, it was an exercise in humility.

Maomee · 28/06/2026 19:30

Out of curiosity how do you prove your benefit status at these attractions? I can't imagine they have a super thorough process that couldn't be deceived by forgery etc. I bet this'll increase people trying to prove they are claimants or using friend's details etc. Especially with such a massive difference in cost.

NoEffingWay · 28/06/2026 19:32

I had to log on to the UC site at reception, show my most recent statement which they cross referenced with our ID documents.

EvangelicalAboutButteredToast · 28/06/2026 19:32

There people who game rhe system and genuine claimants. I wish the government could differentiate between the two.

Molecule · 28/06/2026 19:33

One has not “RTFT” but one imagines these schemes are so those who rely on universal credit realise if they too work hard, sleep with well connected persons, perhaps marry the latter, they too can have a house like this. Thus reducing the number claiming such things. So win win for everyone.

BackToLurk · 28/06/2026 19:34

Valpolichella · 28/06/2026 19:27

It is this attitude that will see Reform win at the next General Election. God help us all then.
It is NOT “spite” or “jealousy”. Can’t you read the room? It is difficult economic conditions, increased taxes for workers and increased benefit payments. Whether or not you agree with it, it is ALWAYS going to create division.

The people on UC didn’t set the £33 admission price. The problem is the focus on them, rather than the people who did set the price. Which is of course, straight out of the Reform playbook

Bourneyesterday · 28/06/2026 19:34

It wouldn't cost £33 per person (so £165 for my family with 3 children) if a considerable number of people weren't getting in for £3. The price being discounted for those on benefits does affect the OP because attractions have to make their money somehow. If they are running at a loss for those on benefits they have to make more profit from those who are not.
This may not bother the very rich who can easily afford £165 just for tickets to an attraction but seems very unfair for the average family who may have similar or even less to spare than a family on benefits and no housing, commuting or childcare costs.

It's not ok for people on benefits to be unable to have fun days out. It also is not ok for people who work and who are not on benefits to be unable to have fun days out because the price has been put up to subsidise people on benefits.
Perhaps something like charging £22 per ticket and £14 to those on benefits would be more fair.

Maomee · 28/06/2026 19:36

NoEffingWay · 28/06/2026 19:32

I had to log on to the UC site at reception, show my most recent statement which they cross referenced with our ID documents.

To be honest this sounds like a massive GDPR risk, no one should ever be 'watched' signing in to anything.

BackToLurk · 28/06/2026 19:37

Valpolichella · 28/06/2026 19:28

And I have complained about neither? And yet you still invoked my “privilege”?

Not sure what your reply was about then. You responded to my reply pointing out that taxpayers didn’t funded this, and therefore linking it to change in ISAs was a non sequitur. What were you trying to say?

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