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Share your dilemmas and get honest opinions from other Mumsnetters.

To be cheesed off with Universal Credit entry fees?

1000 replies

MaturingCheeseball · 28/06/2026 11:43

I know it’s been done before, but…

I thought I’d like to visit Chatsworth House with (teenage) dd. The cost is £33 each PLUS parking at £7.50. So £73.50.

Then I saw the universal credit/pension credit/pip etc price. THREE POUNDS. And free parking! So £6.00 for two adults (age 17+).

I do not have 12 times as much money as someone on these benefits. I doubt many people do. I’m not begrudging the disadvantaged a day out, but come on! The price differential is ludicrous.

When I saw the £73 price I just decided we couldn’t go, and so be it. But upon seeing the potential for a £6 entry, it made me feel mugged off.

OP posts:
Thread gallery
9
ThreadGuardDog · 28/06/2026 14:50

PeopleWatching17 · 28/06/2026 14:46

Some of ‘them’ don’t work at all, the bastards. Some of ‘them’ have multiple co-morbidities and are unable to work.
Some of ‘them’ should just stay indoors, eat plain pasta and wait for death.

Don’t forget, they should cover themselves with a blanket and sit in a corner while they wait for death - lest they offend the eyes of their ‘betters’.

FWC2026 · 28/06/2026 14:50

FckThisShit · 28/06/2026 12:47

Most UC claimants work, you can't claim UC and not work unless you have a child under 2. You can't just work 12 hours on UC and claim either. You have to work at least 30 hours a week if you have a child over aged 3 and more hours when they're over 12.

Oh don't be letting the facts get in the way of a benefits bashing rant!!

Whatalunatic · 28/06/2026 14:50

BackToLurk · 28/06/2026 14:48

What's Labour got to do with a private enterprise (owned by a hugely wealthy family) charging lower admission prices for people on a range of benefits?

christ almighty, don't apply any logic. The frothing would have to stop if people actually stood back and thought for a moment. Can't have that, can we?!

Brightpurplerain2 · 28/06/2026 14:50

For PIP and carers I get it but UC I don’t and I work and on UC being on UC doesn’t mean totally disadvantaged it just means you need extra support in areas. I also think they shouldn’t need to charge £33 per person in any case!

NowSober · 28/06/2026 14:51

LondonKara · 28/06/2026 13:58

There is some truth in it too. I have a friend who is a SAHM. our kids are all in junior school. Her husband works ft but because he's a low earner they claim UC. With this they are able to afford for her not to work. It's doable because they get free school meals, access to council run clubs in the holidays and so on. They both own homes in their birth countries too (but not in the UK).

I like my friend and to be fair she often helps me out with childcare, and I'm not anti-benefits, but I do feel this is a flaw in the system when I feel I'm busting a gut (and paying for after school club most days, missing out on time with my kids) and she is able to live like that thanks to UC.

They both own homes in their birth countries too (but not in the UK).

If they didn't declare their overseas properties they are claiming UC fraudulently. If they did declare them then surely they were worth more than £16K so disqualifying them from UC so it looks like your friends are crooks leaching off British taxpayers.

JustAnotherWhinger · 28/06/2026 14:51

Clickrodio · 28/06/2026 14:39

I agree there should be some discount to encourage the disadvantaged for days out. But I can see OP that the difference seems a bit stark. I get that most workers not on UC will not earn 3/4 times more than other on UC.

Maybe if a two person entry was £60 then a UC entrance should be £30.

That likely wouldn’t help the business qualify for specific funding. Which is what most of the ones operating the scheme are targeting.

They don’t actually genuinely care if people on any of the benefits go or not.

Kirbert2 · 28/06/2026 14:51

Snoopymayhem · 28/06/2026 14:41

The idea that only those on PIP and UC have problems is a nonsense though
We can’t base societal decisions on that

Edited

These places do it so that they can be eligible for charitable funding, not out of the goodness of their hearts.

mydogisthebest · 28/06/2026 14:52

Lots of places have an entrance fee of ONE POUND for people on universal credit plus often no discount whatsoever for pensioners. It totally pisses me off. Just why?

No tax is paid on universal credit and yet because I get a tiny bit more on my state pension because I did not opt out of SERPS I have to pay tax.

ThreadGuardDog · 28/06/2026 14:53

GoneWithTHeWindJammers · 28/06/2026 13:25

Pearls before swine, I am afraid

How very condescending.

Phineyj · 28/06/2026 14:54

A family member took in two Ukrainian refugees a few years ago, a mum and daughter. They get UC and have used it to visit a few places like this.

The son and husband are in the army. Their town is destroyed.

I couldn't bring myself to resent them for visiting a few stately homes.

JustAnotherWhinger · 28/06/2026 14:54

mydogisthebest · 28/06/2026 14:52

Lots of places have an entrance fee of ONE POUND for people on universal credit plus often no discount whatsoever for pensioners. It totally pisses me off. Just why?

No tax is paid on universal credit and yet because I get a tiny bit more on my state pension because I did not opt out of SERPS I have to pay tax.

Because pensioners not on pension credit don’t help the businesses qualify for funding and/or charitable status.

Charlize43 · 28/06/2026 14:54

I would write to Chatsworth to complain as it would be extremely interesting to see their response.

£33 seems really steep to pay to go to a Kitty Cafe.

C8H10N4O2 · 28/06/2026 14:54

Clickrodio · 28/06/2026 14:39

I agree there should be some discount to encourage the disadvantaged for days out. But I can see OP that the difference seems a bit stark. I get that most workers not on UC will not earn 3/4 times more than other on UC.

Maybe if a two person entry was £60 then a UC entrance should be £30.

Why?

Not all models work the same but I know of an attraction in this scheme where the reduced entrance tickets are funded by a charitable grant.

Charity says “here is grant of size X, in return you need to give access to Y entrants in the category we support” and those tickets can be off peak usually. So attraction works out that A people need to attend to justify the grant, that means selling A+B tickets to allow for no shows, then factor in that they can fill off peak slots and there is a chance of ancillary sales in the shop, tea room etc plus those attending publicise the attraction. That price needs to be low to reach the numbers required for the grant, not least because attendees still need the money for travel and few attend unless they feel able to at least spend a few quid in the shop or tea rooms (which supports the attraction). Others need to demonstrate X footfall from the relevant categories as part of their own charitable status. Its usually footfall that is judged by the charity, not ticket sales which could easily be cheated and defeats the purpose of increasing access.

At some attractions the differential will be more or less but if the tickets are not pretty low they don’t sell because the target audience generally cannot afford the day out otherwise.

For all the whining, if all these schemes were scrapped tomorrow then regular prices would not go down and there is a good chance they would go up due to the loss of business.

RisingSunn · 28/06/2026 14:57

C8H10N4O2 · 28/06/2026 14:26

So you have no idea how many concession tickets are available but you are assuming that it could save you money if they were scrapped?

The numbers are very limited on these schemes. No idea how many each day are available for London Zoo but weekend slots sell out quickly in advance and £1 tickets on the same day are the equivalent of cheap theatre tickets for that day’s performances from Leicester Square ticket office.

I do know a couple of smaller attractions participating in these schemes - you will be thrilled to know the numbers are small enough that it doesn’t affect the price of regular tickets. As the tickets can only be used off peak it brings them footfall they would not otherwise have which reduces the overall run cost and therefore the cost of your much more important full price ticket.

For some attractions, the cost of the cheap tickets is funded fully by a charitable grants.

So enjoy the zoo trip knowing that you are not helping plebs to see the animals.

Edited

So you have no idea how many concession tickets are available but you are assuming that it could save you money if they were scrapped?

I think you may be barking up the wrong tree here!
I haven't assumed/mentioned anything of the sort.

Please look at poster user names carefully before lecturing!

JustAnotherWhinger · 28/06/2026 14:57

Charlize43 · 28/06/2026 14:54

I would write to Chatsworth to complain as it would be extremely interesting to see their response.

£33 seems really steep to pay to go to a Kitty Cafe.

I think there should be a pushback on entry fees more generally.

I saw a thing the other day about a Peppa Pig themed thing at the NEC aimed at pre schoolers. £26 per child, plus £26 per adult. £52 to take a toddler to a thing that last 90 minutes.

There’s a small animal park near here that charges more than all of the big zoos and wildlife parks. Their cafe is then absolutely eye watering (£12.50 for a baked potato, £14 if you want a topping) and the owner is always whinging on social media that local people don’t support them enough.

Xnz2022 · 28/06/2026 14:57

For me this is more of a cost of living issue that a benefit issue.

I only go to the UK in the summer, and it's been shocking to see the post covid rises in prices for days out.. everything that I feel should be 12-15 quid.. is now 25-30... And everything that I would have expected to pay up to 20 now seems to be 30-40...

If it was 12.50 a ticket for full price and 2-3 discounted. I don't think anyone would have any problem with the discount.

But you raise the price so much, that people start to resent those who can afford, both the rich, and in this case, the poor

Kalanthe · 28/06/2026 14:59

BackToLurk · 28/06/2026 14:48

What's Labour got to do with a private enterprise (owned by a hugely wealthy family) charging lower admission prices for people on a range of benefits?

Labour is the scapegoat for everything now. They have only been in power less than 2 years but somehow the state of the economy is all their fault

ThreadGuardDog · 28/06/2026 15:01

TheFairyCaravan · 28/06/2026 13:22

I didn’t know Chatsworth House did this for PIP claimants @MaturingCheeseball , but thanks. We’ve been meaning to go for ages, but now we definitely will. You’ve just saved us a fortune.

Check before you go @TheFairyCaravan Many of these concessions don’t apply to PIP because it’s not a means tested benefit. The majority of concessions for disability benefit claimants call for the claimant themselves to pay full price and there will be free/discounted entry for an essential carer.

JustAnotherWhinger · 28/06/2026 15:02

RisingSunn · 28/06/2026 13:50

Not sure - check the website.

What I do know - is that the subsidised tickets were only £1 for that day.

And my tickets were approximately £90 in total.

Edited

That must have been for some sort of special event as London zoo’s UC/benefit discount tickets are £10 for adults and £5 for kids.

They did do them for £7 and £3 at one point, but their UC tickets have never been £1.

BackToLurk · 28/06/2026 15:02

ThreadGuardDog · 28/06/2026 15:01

Check before you go @TheFairyCaravan Many of these concessions don’t apply to PIP because it’s not a means tested benefit. The majority of concessions for disability benefit claimants call for the claimant themselves to pay full price and there will be free/discounted entry for an essential carer.

This concession is available to PIP recipients.

OneNewEagle · 28/06/2026 15:02

We don’t have any days out anymore due to cost.we are two adults.

are there any promotions on or local discounts?

JustAnotherWhinger · 28/06/2026 15:03

ThreadGuardDog · 28/06/2026 15:01

Check before you go @TheFairyCaravan Many of these concessions don’t apply to PIP because it’s not a means tested benefit. The majority of concessions for disability benefit claimants call for the claimant themselves to pay full price and there will be free/discounted entry for an essential carer.

Chatsworth have included PIP and DLA on their list for this one

Phineyj · 28/06/2026 15:05

These venues have to pay lots of wages and minimum wage is up significantly along with National Insurance.

National Trust and English Heritage memberships are looking good value this year, along with free national museums and galleries.

Dersie · 28/06/2026 15:05

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

WheretheFishesareFrightening · 28/06/2026 15:05

Sux2buthen · 28/06/2026 11:58

We do mix with non UC claimants too you know. Obviously as one of the riff raff I’m very grateful to be acknowledge milady.
only way in the world I can do a zoo trip with mine is through this system, if you don’t like it I suggest you just suck it up

The only way the OP could do go to Chatsworth is via that scheme too. Why do you deserve days out more than she does?

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