WIBU To ask for a different lady to scan my shopping?

[goodoldsussexbythesea]

I do my big shop in Tesco once a week. I usually have around 100 items. I do scan as you shop and I seem to get picked a lot for a random basket check. Fine.
There's one lady who always seems to be working on the self-scan when I go in. She's an older lady and she is incredibly slow. It's so frustrating as I usually don't have a lot of time.
I don't just mean a little bit slow either. I mean about 10 seconds or so between scanning each item. With lots of sighing and breaks and stopping. I think last time she could see the frustration on my face because she said "it's stressful, isn't it?" and I'm like yes... because you are being so slow (didn't say this out loud). I almost asked if she'd like to give me the scanner and let me do it for her but I didn't want to be rude.
Last time, the scanner was telling her she needed to scan over 80 items so it took absolutely forever.
And she puts it all back into the bags wrong too.

So anyway, today I went to tesco, got selected for random bag check and saw this lady was on. My heart sank. I needed to rush home and put it all way and then go on the school run. I didn't need another 20 minutes adding on. She started making her way very slowly towards me and I said, in the politest voice I could muster "do you mind if your colleauge does it?" She looked really taken back so I said "it's just I'm in a bit of a rush, sorry" I tried to look as apologetic as I could but she looked really confused and a bit upset.

The colleague heard the conversation, came over and started scanning. I was out of there and in my care in under 5 minutes.

I feel so bad though. I don't like upsetting people and I keep thinking of her face. I just couldn't do it though, it's so bloody painful.

I don't want to be mean enough to say anything to her supervisor but I really don't think she should be on that section. She should be sitting down on one of the tills, where she's not on her feet and customers haven't chosen a quicker option.

WIBU?

I tried to do this but it says you can only edit up to 11:45pm the night before delivery. Then when you edit it to make it a big shop, it checks your card. I don't get paid until the next day so it doesn't let me do it.
By Wednesday night, I usually have less than a tenner in my account. I'm on a tight budget at the moment.

Requiring prompt service is not rude. Saying it rudely is rude. But expecting a supermarket to put appropriate staff on each area and not putting up with poor service politely is not rude.

self serve is supposed to be quick. That staff member defeats the purpose. Not her fault but it’s also not for customer ms to be late because the staff member is in an inappropriate role

You need to learn the difference between rudeness and not being a doormat

You may find it less stressful to get a delivery / click & collect on a Friday or Saturday (when you’ve been paid, no need to do the big shop in a rush)

You're fine, op. Far better than just complaining behind her back. At least you were proactive. You weren't rude.

She didn’t say she expected to be done in five minutes she said that the colleague did it in five minutes

The problem is, it should also not take 20 minutes

Have you been thinking about this for a week? I would have forgotten by now!

YANBU, my local store employs a physically and mentally disabled person (one arm is spastic and he has an impaired cognitive ability). He is painfully slow and prone to throwing eggs carton in the bottom on the shopping bags and such a chatterbox he keeps forgetting to scan 😆.

I avoid him at all costs as I don't have time for him to take all day followed my me having to sort out the damaged items.

(Lovely guy BTW, I went to school with him, just not good on a checkout, happy to chat to them if I bump into him on the shop floor).

You claim to be all understanding of other people and their difficulties, and say that anyone asking to be served by someone else is simply displaying micro-aggression, but then you go on to judge me and my abilities, claiming its "just poor planning". You don't know me, my circumstances, my life or the time I have available any more than I know others. Who are you to judge me for what you deem as "poor planning?"
I didn't choose to have an autistic child with abuse related trauma that can't cope with supermarkets so I can only go during school hours. I didn't choose to have an abusive ex that I had to flee from leaving me in a remote location with no partner and no family I can leave the kids with. I didn't choose for him to financially abuse us to the point that I am working 7 days a week (I have to take my daughter to work with me at my weekend job) just to stay afloat and pay the debt he left us with, leaving me with very limited spare time. I didn't choose to not be financially able to have the spare money in my account to order my shopping in advance.
I didn't choose any of this any more than your colleagues chose to be deaf or disabled.
So don't you dare come on me and accuse me of being judgy and then turn around and judge me in the same post.

Am I missing something here? We shop regularly in Tesco, and occasionally elsewhere, and always scan items straight into bags in our trolley as we go around. When we are finished, we scan a barcode at the scanner machine to say we've stopped shopping, pay in just the same way as if we were processing a small self-scanned load into the bagging zone,take our receipt and we're off on our way. Sometimes a little queuing, but generally none at all. 5 minutes at most on a bad day! We get the very rare basket check, but haven't had one for months now.

No..... I went shopping today?

You were polite, explained a reason truthfully.

I am surprised you do scan as you shop though.

Yes, you're missing something. You get a rare basket check. I get them more often. Probably 50% of the time.

It doesn’t check your card as in check you have the funds in the bank at the time of ordering it’s taking your card details to process the order on the day of delivery/collection.

If you then didn’t have the money in your bank that day they place the order on hold till you can provide payment.

Of course a scan and shop is designed for a full shop

Where did OP say this happened a week ago?

It sounds like you’re doing your best and don’t have many options - so don’t feel guilty and be prepared to ask for another colleague in future.

Wow. The ignorance thinking that everybody has lots of time to do whatever they want

The OP is a single mother with an autistic child. It works two jobs and has to buy the groceries on Thursday when they get paid because they live paycheck to paycheck.

How about have a little bit of compassion and understand they’re not everybody has the freedom that you Appear to have with all the time in the world

That's not been my experience. It always checks my card for available funds whenever I try to place an order or edit one.
I don't have time available to go on a Friday either. So I can't edit it the day I get paid and then go the next day.

If you're getting rescan that frequently then you might be doing something wrong?

I asked them and they told me it's because I come at a quiet time.

of course YANBU

you were pleasant, you made a reasonable request, which was dealt with immediately.

Some people still use supermarkets for social interaction, brilliant, they can spend all day nattering with a slow cashier. It doesn't mean the rest of us can't use a fast till/ fast worker.

Cashiers in my local Aldi are absolutely amazing. It's the same process, not sure why everyone else can't be just as efficient

YANBU. Hope things get easier for you soon.

You could edit the order Thursday when you get paid and have it delivered Friday morning.

Or you could just stop using the self scan and go through a normal check out if this happens so often that it’s slowing you down?

I'm totally amazed at this. Surely you calculate the time in for doing the check out if you've got over 80 items of shopping and don't expect to be done in 5 minutes if you have to do the school run?

Because she is not expecting a rescan every time! She is doing a self scan as she goes around to be super quick.

Tesco definitely dont check funds before hand as i have often forgot to top up my bills account. I get a text in the morning on the day of delivery saying not enough funds we
will try and take the payment at 3pm if you dont have the funds by then your delivery wont be made. And its always been fine i just transfer the cash over and all goes ahead