Would you give me the replacement chips?

[Houseofdrums]

Im with a group of mum friends at a food court. We all go off to different kiosks. Order our food. We find an available table.

I order from a Thai cuisine, a noodle dish and some chips for the little one.

I pick up the food, put toddler in highchair, put the chips infront of her. I’m about to take my first serving of noodles and baby kicks the chips all over the floor.

The chips cost £5. One of the mums says that it’s been less than 5 mins and they didn’t touch the chips, I should be able to ask for a replacement.

So I go to the kiosk, politely explain that I was just here and the baby annoyingly dropped all the chips. I show them the picture (we are sitting on the other end of the food court).

They say no. But I plead a little bit - I do have a soft voice so I’m being nice. Then they go on and on about how every mum will be asking for freebies. I should pay for another one. And I should go to another one of their stores who would provide me free chips.

Turns out she was also the manager.

I worked in waitressing many years ago, and honestly, we would have just given a portion of chips. Id be hesitant if it was the whole meal - but a couple of chips for a baby?

Was I being unreasonable?

See to be fair there's nothing wrong with simply asking, that in itself is fine. What wasn't ok was your entitled attitude of begging and pleading after you've been told no more than once-she doesn't care how nice you sound or how young you claim to look. But to add insult to injury you decided to go and call up the company because you didn't get what you wanted. Honestly you've mentioned your £18 bowl of noodles so many times on this post it begs the question of actually why you need a free portion of chips after your kid booted hers all over the floor when you could afford to replace them yourself

OP I don't understand why you asked if you were being unreasonable. Most posters here say you were, yet you don't seem to accept this. Why post at all when you don't think you were being unreasonable?

Ugh. I can't stand the sense of entitlement so many people display these days. There's no reason whatsoever that you should have been provided with a replacement. The fact that the manager gave you a refund doesn't vindicate you, as you seem to think. Your behaviour was utterly cringeworthy, both your original request and your message of complaint. How can anyone reach the age of 30+ and believe that this is an appropriate way to conduct oneself?

I don’t think its because you were “bold enough” to ask its because you expected that is leading to the YABU votes, you expected something for free and when was told NO you then proceeded to plead which just makes you sound like a spoilt 2 year old who wants their own way and to top it off then put in a complaint all because your toddler kicked her chips over which is your own fault.
personally i wouldn’t have asked, i would have gone back up and paid for another portion of chips and explained that the toddler hand accidentally tipped them on the floor- this might have prompted some sympathy and goodwill, instead you expected it for free which probably pissed the manager off straight off the bat.

I’m still unsure what that means, and why less than 5 minutes = free chips.

OP you said in an earlier post that 'chips don't cost much.' So why didn't you just buy some more?

Are you actually kidding?! Total CF

Sorry if i seem a bit ditsy, but what does CF mean? i keep seeing it and can’t work it out 😂.

What is spinach stew when it’s at home?

Cheeky Fucker.

I’ve been in a similar situation, gone to buy more and been very kindly given replacement food without having to pay. I think if you were prepared to pay they might have given you a replacement but demanding free food doesn’t go down well.

Why dobyli deserve free food? Your child spoiled the food. Paying £5 for chips is madness anyway, unless they were specifically chips which probably wouldn’t be enjoyed by a child young enough to be in a high chair.

Guess il go back to the pub I just left and ask for a refund fir the 2 shots if sambuca I just threw up in the car park.

You can't ask fro free chips. It's not their fault.

I'd have gone up and asked for more chips and explain what happened. If you get lucky and they don't charge you the second time - win. But I would prepare and expect to pay as would 95% of people out there. And I would never ask for it to be free. Its CFery.

Coffee and cats? More like prosecco and gin judging by ya spelling Hun. Lol just kidding.

Has she gone for good? Aside from the blatant CFuckery of it, I loathe DADGet, it is all about making the other person feel obliged. And let's not forget, this was a 2 year old still out at 8pm, being fed chips in a food court! That poor child.

Op - Am i being unreasonable?
Everyone - Yes
Op - No I'm not
This is what's wrong with people today.

Look in a mirror, what you see is a massive CF.

OP your beyond unlikeable. Like every update makes me just dislike you more and more. The entitlement is just EWW

OH yeah your one of those.....Ewwww again

I would have gone and ordered the chips and said I was just here but the baby kicked them all over the floor. So annoyed! Then they might have offered them...but I would never ask.

BUT for everyone saying they shouldn't, when I worked for Tesco as a teenager (so many years ago) they said that if someone dropped something in the car park we should replace it free of charge. I remember being surprised but it was literally part of the training. It might have changed but I think their reasoning was customer service is important.

This thread reminds me if the one where op was bemoaning her brother asking for lift money to air port. Both ops were/are very chippy (scuse pun)

YABU. For next time, go in with the assumption that you were paying and they might actually feel more inclined to waive the charge. It it reasonable to ask you to pay though. I spilled a whole cup of coffee outside a coffee shop. I went in to get another one, proffered my card and they insisted on not charging,

"I guess the consensus is that I shouldn’t have asked - I get it, some people can’t stand boldness."

You guess wrong and mistake your boldness for rudeness. But I can see from your replies its not getting through to you.

All context aside, you have asked a business for a free portion of chips. Not only that, when you were told no, which is within the restaurants rights, you were so entitled you emailed and complained.

Yes it takes a village to raise a child. Not by expecting free food.

I just dont agree with your rationale that you think you were bold. Its fine to ask questions, but accepting being told no as an answer takes more.

You then emailed to complain, which they have refunded you. So you get what you want anyway and think you deserved a freebie because you have a baby. I bet the waitress/manager likely lwasnt rude, but you used this excuse to get your money.

Even if she was rude, it was likely because you went expecting a free portion of food! Which you cant see as unreasonable, but think is bold !! They are a business. Chain or not, a loss is a loss. You wouldnt expect a free bag of crisps from the supermarket if yours was dropped on the floor after you paid for them....this is no different!

Expecting free food is never ok, no matter how big or small! Or bold, its rude! I just cant understand your reasoning.

The restaurant has not lost anything in losing a customer like you.

Also to add, if they seen the incident, yes they probably would have acted differently, but they didnt. Again, you are never entitled to free food so its rude to expect this. Honestly, its likely pointless me writing this, but I hope it gets through to you from the votes and high volume of replies that what you did was rude and entitled.

Get some manners, accept being told no and pay for the food you take. Also top tip keep the food you bought out of arms/legs reach when getting baby ready to eat. Learn from your mistakes and move on.

This is one of those posts where you think this has to be a joke surely. To have asked for free chips for your lack of parenting was cheeky, to argue the point with the manager was entitled and deluded. To make a complaint to head office about the manager was morally wrong and completely unreasonable.