One Housekeep visit. Two family rings gone. Zero accountability

[Anja95]

One Housekeep visit. Two family rings gone. Zero accountability

We hired Housekeep to clean our flat. After the visit, two family heirloom rings of critical sentimental value went missing.

We know the rings were stored in a box inside a drawer before the cleaner arrived. After she left, they were gone. She was the only person who came to our home during that period. We have strong reasons to believe she took them.

In addition the cleaner was highly unprofessional. She tried to leave 30 minutes before the end of the two-hour session we paid for. We had to insist she finishes the job.

When we raised all of this with Housekeep, they did not want to take any responsibility.

Huge emotional distress for us.

Think very carefully before letting Housekeep send someone into your home. You could lose a lot.

We had the same with carers for a relative. No accountability and the things were sentimental and completely unreplaceable. The police weren’t interested and the employer ignored our complaints. There’s just nowhere to go on something like this which is infuriating.